Arbolus Intelligence

Make

make.com · Prague, Czech Republic

Make (formerly Integromat) provides a visual automation and integration platform that allows businesses and developers to connect apps, databases, and APIs and build automated workflows without extensive coding, monetizing through subscription plans for individuals, teams, and enterprises. The platform is used to orchestrate data flows, automate business processes, and prototype integrations across SaaS tools and custom systems. Make serves SMBs, enterprises, and agencies looking to streamline operations and reduce manual work through no-code and low-code automation.

  • Workflow Automation
  • No-Code & Low-Code Platforms
  • Data Integration & ETL
Listed in
Revenue
$35.0M
Employees
350
Founded
2016
Headquarters
Prague, Czech Republic

What 56 Arbolus experts think of Make

NPS scores predominantly fall within the 8–10 range, with most experts expressing strong satisfaction and a few moderate detractors. Renewal intent is generally positive, with some uncertainty in smaller or more budget-constrained organizations. The majority are at the MoreThan1Year implementation stage, highlighting established usage and operational reliance. Expert feedback praises the visual and intuitive workflow builder but flags cost escalation and tiering pain points. Overall Customer Sentiment: Positive

Who reviewed Make

Total customers 56 53 current · 3 former
Reviews growth +35 in six months
Seniority of respondents
  • C-Suite 73% (41)
  • Director 17% (10)
  • Manager 10% (6)
Product Leader Director NPS 7 Will renew Submitted May 2026
Executive C-Suite NPS 9 Will renew Submitted Jul 2026
Marketing Leader Director NPS 8 Submitted Mar 2026

Employer names and spend open in the full report, along with the other 53 customers.

Everything 56 customers told us about Make.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

46 Net Promoter Score, from 56 scored reviews
  • Promoters 30
  • Passives 22
  • Detractors 4

Cumulative NPS by month

+0 over 6 months
  • May 8
  • Jun 9
  • Jul 8
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 6 reviews, accumulated up to each month. Category median 40 across 6 companies.

Praised

  • Automation Breadth & Flexibility
  • Optimizes Data Operations
  • Highly Visual and Intuitive Interface
  • Pricing Model Innovation

Criticised

  • High Cost Structure on Scale
  • Limitations on Starter Plans
  • Occasional Stability Challenges
  • Manual Configuration Drawbacks

What customers say

Automation Breadth & Flexibility
“The drag-and-drop builder makes workflow creation highly intuitive, allowing us to seamlessly map out complex multi-step scenarios visually.”
Optimizes Data Operations
“These workflows have drastically reduced manual errors and optimized our data operations while maintaining a reliable, clean infrastructure layer.”
Highly Visual and Intuitive Interface
“Make is critical to our team priorities because it serves as our main tool for workflow automation. Its visual, drag-and-drop user interface is highly friendly and easy to navigate compared to traditional coding methods.”

Renewal intent

Plan to renew 62%
  • Will renew 21
  • Undecided 13
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 61% 23 answers
  • Director 60% 5 answers
  • Manager 100% 2 answers
  • Not specified 50% 4 answers
  • 8.6/10 Average score from customers who will renew
  • 7.7/10 Average score from undecided customers

Top alternatives

Most weighed by Make customers

Report

Customer Report - Oct 2026 Oct 2026 56 + 5

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