N8N
n8n is an open-source workflow automation platform that allows developers and business users to connect APIs, databases, and SaaS tools to build automated workflows and data integrations. The company offers a self-hosted and cloud-based product with a fair-code license, monetizing through paid cloud subscriptions and enterprise features for teams that need scalability, security, and support. Its users include startups, SMBs, and enterprises looking to automate internal processes, data pipelines, and product integrations without extensive custom coding.
- Workflow Automation
- No-Code & Low-Code Platforms
- API Management & Integration
- Revenue
- $12.0M
- Employees
- 120
- Founded
- 2019
- Headquarters
- Berlin Treptow, Germany
What 172 Arbolus experts think of N8N
N8n receives very high NPS scores from the majority of customers, with most experts reporting scores of 8–10. Renewal intent is strong, especially among technical and operations-focused customers, though some midmarket and enterprise users cite needs for enhanced governance or support as potential friction. Implementation stage distribution reveals that most organizations are long-term users, with others in pilot or early adoption phases. Key themes include flexibility, cost efficiency, customization, and AI orchestration, along with desire for improvements in debugging, monitoring, and enterprise controls. Overall Customer Sentiment: Positive
Who reviewed N8N
- C-Suite 64% (110)
- Director 22% (38)
- Manager 14% (24)
Employer names and spend open in the full report, along with the other 169 customers.
Everything 172 customers told us about N8N.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
49 Net Promoter Score, from 172 scored reviews- Promoters 99
- Passives 59
- Detractors 14
Cumulative NPS by month
+0 over 6 months- May 9
- Jun 9
- Jul 9
- Aug 9
- Sep 9
- Oct 9
Net Promoter Score across 12 reviews, accumulated up to each month. Category median 36 across 12 companies.
Praised
- Self-Hosting, Data Control, and Compliance
- High Cost-efficiency and Predictable Scaling
- Extensive Flexibility and Extensibility
- Compliance and Regulated Industry Push
Criticised
- Pricing and Open-Source Model
- AI-Native Competitors and Workflow Generation
- Reliability and Support Gaps
- Integration and Community Connector Gaps
What customers say
Renewal intent
Plan to renew 68%Plan to renew, by seniority
- 76% 66 answers
- 55% 22 answers
- 56% 9 answers
- 60% 10 answers
- 8.9/10 Average score from customers who will renew
- 7.6/10 Average score from undecided customers
- 6.3/10 Average score from customers not renewing
Top alternatives
Most weighed by N8N customers
Report
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