OpenTelemetry (CNCF)
OpenTelemetry is an open-source observability framework under the Cloud Native Computing Foundation that provides standardized APIs, SDKs, and tools for collecting, processing, and exporting telemetry data such as traces, metrics, and logs. It serves software engineers, DevOps, and SRE teams building cloud-native and distributed systems, enabling vendor-neutral instrumentation and integration with observability and monitoring platforms. The project is community-driven and not a commercial company, with contributions from many organizations that monetize related services and tooling.
- Observability & Monitoring
- API Management & Integration
- MLOps & ML Platforms
- Employees
- 15
- Founded
- 2019
- Headquarters
- San Francisco, United States of America
What 13 Arbolus experts think of OpenTelemetry (CNCF)
NPS scores among experts are consistently high, ranging from 8 to 10, with the majority above 9. Renewal intent is positive where stated, and customers in advanced implementation stages express strong advocacy. Key themes include the value of vendor-neutral instrumentation, broad language support, and criticality to distributed system observability. Some concerns exist around SDK maturity and initial setup complexity. Overall Customer Sentiment: Positive
Who reviewed OpenTelemetry (CNCF)
- C-Suite 62% (8)
- Director 15% (2)
- Manager 23% (3)
Employer names and spend open in the full report, along with the other 10 customers.
Everything 13 customers told us about OpenTelemetry (CNCF).
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
69 Net Promoter Score, from 13 scored reviews- Promoters 9
- Passives 4
- Detractors 0
Cumulative NPS by month
+1 over 6 months- Mar 8
- Apr 8
- May 8
- Jul 9
- Aug 8
- Sep 9
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 35 across 3 companies.
Praised
- Critical to Observability in Distributed Systems
- Open Source Community and Contribution Model
- Vendor-Neutral and Flexible Instrumentation
- Leveraging AI for Tracing and Analysis
Criticised
- Threat from Simplified Vendor Agents
- Complexity Barrier Limits Adoption
- Instrumental Layer Value Could Be Eclipsed
- Configuration and Documentation Complexity
What customers say
Renewal intent
Plan to renew 71%Plan to renew, by seniority
- 60% 5 answers
- 100% 2 answers
- 8.6/10 Average score from customers who will renew
- 9/10 Average score from undecided customers
- 9/10 Average score from customers not renewing
Top alternatives
Most weighed by OpenTelemetry (CNCF) customers
Report
More in Data & Analytics and IT Infrastructure & Cloud
Other companies in both categories with a customer report.
For people who use OpenTelemetry (CNCF)
Do you use OpenTelemetry (CNCF) at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 13 customers of OpenTelemetry (CNCF) have already contributed
Takes a few minutes. Your identity stays anonymous.