Datadog
Datadog is a cloud-based monitoring and security platform that provides observability across infrastructure, applications, logs, and user experience for organizations running modern, cloud-native and hybrid environments. It serves DevOps, security, and IT operations teams with a SaaS platform that consolidates metrics, traces, logs, and security signals into a single pane of glass. The company generates revenue through subscription-based pricing for its various monitoring, analytics, and security products and usage-based add-ons.
- Observability & Monitoring
- Cloud Infrastructure & Hosting
- Security Operations (SIEM/SOAR)
- Revenue
- $2.7B
- Employees
- 6,000
- Founded
- 2010
- Headquarters
- New York City, United States of America
What 252 Arbolus experts think of Datadog
Datadog demonstrates a highly positive NPS distribution with a significant share of 9-10 scores (particularly from large enterprises), strong renewal intention, and long-term stickiness among mature clients. Offboarding or negative signals are present but limited; some cite cost and complexity as friction points. Key themes include platform breadth, actionable visibility, operational efficiency, and ROI gains via unified dashboards. Customers anticipate spend increases as observability priorities scale.Overall Customer Sentiment: Positive
Who reviewed Datadog
- C-Suite 65% (164)
- Director 24% (60)
- Manager 11% (28)
Employer names and spend open in the full report, along with the other 249 customers.
Everything 252 customers told us about Datadog.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
35 Net Promoter Score, from 249 scored reviews- Promoters 115
- Passives 108
- Detractors 26
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 15 reviews, accumulated up to each month. Category median 35 across 15 companies.
Praised
- Broader Security and Compliance Use Cases
- Cost Predictability and Governance
- AI-driven Incident Automation
- Reliable Alerting and Analytics
Criticised
- Competitive AI-native Platforms
- Open Source and Alternative Offerings
- Cost-focused Vendor Switching
- Cost and Pricing Sensitivity
What customers say
Renewal intent
Plan to renew 72%Plan to renew, by seniority
- 74% 127 answers
- 74% 47 answers
- 58% 19 answers
- 70% 10 answers
- 8.6/10 Average score from customers who will renew
- 7.7/10 Average score from undecided customers
- 6.5/10 Average score from customers not renewing
Top alternatives
Most weighed by Datadog customers
Report
More in Data & Analytics and IT Infrastructure & Cloud
Other companies in both categories with a customer report.
For people who use Datadog
Do you use Datadog at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 252 customers of Datadog have already contributed
Takes a few minutes. Your identity stays anonymous.