Grafana
Grafana Labs develops open-source and commercial software for monitoring, observability, and data visualization, enabling engineering and operations teams to collect, analyze, and visualize metrics, logs, and traces from diverse data sources. Its flagship products, including Grafana, Loki, and Tempo, are offered as self-managed software and as a hosted cloud service to enterprises and technology organizations. The company generates revenue through subscriptions to its cloud platform and enterprise editions, as well as support and professional services.
- Observability & Monitoring
- Business Intelligence & Dashboards
- Cloud Infrastructure & Hosting
- Revenue
- $220.0M
- Employees
- 1,200
- Founded
- 2014
- Headquarters
- San Francisco, United States of America
What 151 Arbolus experts think of Grafana
Grafana shows a strongly positive NPS profile with the majority reporting 8-10 scores, reflecting high satisfaction among IT leaders and end users. Renewal intent exceeds 80% for most large and mid-sized enterprise users, with high spenders and long-tenure customers showing the strongest loyalty. Stickiness is high, with most implementations in use for over a year and deep integration across critical business workflows. Key feedback themes include flexible dashboards, strong ecosystem, cost efficiency, integration breadth, and reliable performance. Challenges relate to dashboard maintenance, alerting complexity, and operational overhead at scale.Overall Customer Sentiment: Positive
Who reviewed Grafana
- C-Suite 61% (92)
- Director 20% (30)
- Manager 18% (27)
Employer names and spend open in the full report, along with the other 148 customers.
Everything 151 customers told us about Grafana.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
36 Net Promoter Score, from 150 scored reviews- Promoters 69
- Passives 66
- Detractors 15
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 11 reviews, accumulated up to each month. Category median 36 across 11 companies.
Praised
- Comprehensive Integration Ecosystem
- Flexible and Powerful Dashboards
- Cost Effectiveness and Scalability
- Automated Correlation and Insights
Criticised
- Learning Curve for Advanced Use Cases
- Operational and Maintenance Burden
- Alerting and Correlation Complexity
- Total Cost of Ownership at Scale
What customers say
Renewal intent
Plan to renew 65%Plan to renew, by seniority
- 70% 66 answers
- 59% 22 answers
- 60% 15 answers
- 50% 10 answers
- 8.6/10 Average score from customers who will renew
- 7.4/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
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Report
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