Splunk
Splunk is an enterprise software company that provides a data platform for searching, monitoring, analyzing, and visualizing machine-generated data at scale. Its products are used by IT, security, and business operations teams to support observability, security information and event management (SIEM), and analytics use cases. Splunk generates revenue primarily through software licenses, cloud subscriptions, and related support and services.
- Observability & Monitoring
- Security Operations (SIEM/SOAR)
- Data Integration & ETL
- Revenue
- $4.2B
- Employees
- 8,000
- Founded
- 2003
- Headquarters
- San Francisco, United States of America
What 154 Arbolus experts think of Splunk
NPS scores are strongly positive, with most experts rating Splunk between 8 and 10. Renewal intent is high among mature implementations, with some risks in offboarding or administration-heavy segments. Most experts highlight operational efficiency, automation, and centralized analytics as main strengths, with the main negatives being cost and maintenance complexity. Stickiness is especially strong for teams with mature deployments and embedded workflows, correlating with high NPS. Experts consistently endorse Splunk for its impact on both security and operational monitoring, while acknowledging it may not suit smaller budgets or organizations without technical resources.Overall Customer Sentiment: Positive
Who reviewed Splunk
- C-Suite 63% (97)
- Director 25% (39)
- Manager 12% (18)
Employer names and spend open in the full report, along with the other 151 customers.
Everything 154 customers told us about Splunk.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
39 Net Promoter Score, from 153 scored reviews- Promoters 75
- Passives 63
- Detractors 15
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 14 reviews, accumulated up to each month. Category median 36 across 14 companies.
Praised
- Comprehensive Visibility and Search
- Automated Incident Response
- Rapid Time-to-Resolution
- Simplified Administration
Criticised
- High Maintenance Overhead
- Steep Learning Curve
- Cost for Large Data Volumes
- Complexity in Custom Integrations
What customers say
Renewal intent
Plan to renew 70%Plan to renew, by seniority
- 70% 73 answers
- 73% 30 answers
- 50% 8 answers
- 80% 10 answers
- 8.7/10 Average score from customers who will renew
- 7.4/10 Average score from undecided customers
- 5.9/10 Average score from customers not renewing
Top alternatives
Most weighed by Splunk customers
Report
More in Data & Analytics and IT Infrastructure & Cloud
Other companies in both categories with a customer report.
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