Arbolus Intelligence

SSC

ssctech.com · Windsor, United States of America

SS&C Technologies Holdings (SS&C) is a global provider of software and tech-enabled services for the financial services and healthcare industries, offering portfolio management, fund administration, trading, risk, accounting, and investor reporting solutions to asset managers, alternative funds, insurance companies, banks, and other institutions. The company generates revenue through licensing its software, recurring SaaS and maintenance fees, and outsourcing and business process services. It also provides related consulting, implementation, and managed services to support clients’ operations and regulatory compliance.

  • Enterprise ERP
  • IT Consulting & Implementation
  • Managed IT & Cloud Services
Listed in
Revenue
$5.8B
Employees
29,000
Founded
1986
Headquarters
Windsor, United States of America

What 47 Arbolus experts think of SSC

NPS scores are highly polarized: 8–10 (Promoters): 60%; 6–7 (Neutral): 20%; ≤5 (Detractors): 20%. Most high spenders and long-term users are promoters, citing reliability and structured controls. Churn risk concentrates among smaller or offboarding entities. Sticky customers highlight process consistency and ease of compliance, while detractors cite lack of technology innovation and transparency. Key themes are value for money, integration, and adaptation to evolving client needs.Overall Customer Sentiment: Neutral

Who reviewed SSC

Total customers 47 42 current · 5 former
Reviews growth +15 in six months
Seniority of respondents
  • C-Suite 74% (35)
  • Director 21% (10)
  • Manager 4% (2)
Legal Executive C-Suite NPS 6 Undecided Submitted Jan 2026
Engineering Leader Manager NPS 9 Will renew Submitted Jan 2025
Executive C-Suite NPS 9 Submitted Feb 2026

Employer names and spend open in the full report, along with the other 44 customers.

Everything 47 customers told us about SSC.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

21 Net Promoter Score, from 47 scored reviews
  • Promoters 20
  • Passives 17
  • Detractors 10

Cumulative NPS by month

+1 over 6 months
  • Mar 7
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8

Net Promoter Score across 3 reviews, accumulated up to each month. Category median 21 across 3 companies.

Praised

  • Expansion with User Growth or Scope
  • Market Share Erosion Risk
  • Enhanced Automation and Analytics
  • Structured Information Management

Criticised

  • Limited Integration and Transparency
  • Difficulty in Technology Adoption
  • Lack of Innovative Features
  • Inertia Without Innovation

What customers say

Structured Information Management
“Having everything in one place with less manual work and better reporting is a key advantage.”
Reliable Support and Value
“I've found consistent support from the supplier, and the reliability and value delivered are the main reasons we stay.”
Improved Process Consistency
“I see real benefit in bringing information and actions together, improving visibility and making compliance easier for teams.”

Renewal intent

Plan to renew 46%
  • Will renew 13
  • Undecided 11
  • Not renewing 4

Plan to renew, by seniority

  • C-Suite 40% 20 answers
  • Director 57% 7 answers
  • Manager 100% 1 answer
  • 8.6/10 Average score from customers who will renew
  • 8.4/10 Average score from undecided customers
  • 3.3/10 Average score from customers not renewing

Top alternatives

Most weighed by SSC customers

Report

Customer Report - Sep 2026 Sep 2026 47 + 1

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