IBM
IBM (International Business Machines Corporation) is a global technology and consulting company that provides enterprise hardware, software, and cloud services, along with business and IT consulting to large organizations and governments. The company generates revenue through sales of hybrid cloud and AI platforms, software subscriptions, infrastructure, and professional services. The at.ibm.com domain is a regional web presence for IBM’s operations in Austria, but the business is part of IBM’s global corporate entity.
- Cloud Infrastructure & Hosting
- IT Consulting & Implementation
- Business Intelligence & Dashboards
- Revenue
- $62.0B
- Employees
- 320,000
- Founded
- 1911
- Headquarters
- Armonk, United States of America
What 151 Arbolus experts think of IBM
NPS scores are predominantly positive, with a cluster of 8-10 indicating broad satisfaction and a minority of detractors at the lower end. Customers in mature implementation stages express higher renewal intent and more favorable NPS ratings. Positive themes include IBM’s strong technical reputation, robust support, and advanced capabilities in AI and automation. However, adopters in the pilot or evaluation stage and those citing high complexity express reservations about total cost and integration overhead. Overall Customer Sentiment: Positive
Who reviewed IBM
- C-Suite 67% (101)
- Director 24% (36)
- Manager 9% (14)
Employer names and spend open in the full report, along with the other 148 customers.
Everything 151 customers told us about IBM.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
24 Net Promoter Score, from 150 scored reviews- Promoters 57
- Passives 72
- Detractors 21
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 7 reviews, accumulated up to each month. Category median 26 across 7 companies.
Praised
- Broader Use Case Enablement
- AI-Driven Automation Expansion
- Strategic Alignment and Long-Term Value
- Customer Service and Implementation Expertise
Criticised
- High Investment and Specialized Skills Required
- Implementation Complexity
- Fit for Simpler Requirements
- Integration Gaps
What customers say
Renewal intent
Plan to renew 56%Plan to renew, by seniority
- 54% 76 answers
- 64% 22 answers
- 29% 7 answers
- 100% 4 answers
- 8.5/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 6.1/10 Average score from customers not renewing
Top alternatives
Most weighed by IBM customers
Report
More in Data & Analytics and Consulting & Professional Services
Other companies in both categories with a customer report.
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