Infinity Technology Solutions, Ltd. dba Infinity Group
Infinity Group is a UK-based managed IT and business technology services provider that delivers IT support, cloud and Microsoft 365 solutions, cybersecurity, and digital transformation consulting to mid-market and enterprise clients across multiple industries. The company helps organizations design, implement, and manage their IT infrastructure and business applications, including Microsoft Dynamics and Power Platform, on a recurring services and project basis. Revenue is generated through managed service contracts, consulting engagements, and solution implementation projects.
- Managed IT & Cloud Services
- IT Consulting & Implementation
- Cybersecurity Services
- Revenue
- $35.0M
- Employees
- 250
- Founded
- 2001
- Headquarters
- Royal Tunbridge Wells, United Kingdom
What 15 Arbolus experts think of Infinity Technology Solutions, Ltd. dba Infinity Group
NPS scores range from 4 to 8 with no promoters (>8). Renewal intent is uncertain in 53% of cases, 27% indicate intent to renew, and 20% have decided not to renew. Stickiness varies: 47% are in the mature stage (use >1 year), 20% are 20% are pilots, and 13% are offboarding. Key themes include high spend balanced by mixed NPS and renewal uncertainty, with implementation stage positively correlating with confidence.Overall Customer Sentiment: Neutral
Who reviewed Infinity Technology Solutions, Ltd. dba Infinity Group
- C-Suite 93% (14)
- Director 7% (1)
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Sentiment
-33 Net Promoter Score, from 15 scored reviews- Promoters 0
- Passives 10
- Detractors 5
Cumulative NPS by month
+0 over 5 months- Mar 7
- Apr 7
- May 7
- Jul 7
- Aug 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -33 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 36% 14 answers
- 0% 1 answer
- 7.2/10 Average score from customers who will renew
- 6.9/10 Average score from undecided customers
- 5.7/10 Average score from customers not renewing
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