Iron Mountain
Iron Mountain is a global information management and storage company that provides records management, data center and colocation, data backup and recovery, secure shredding, and digital transformation services to enterprises and public sector organizations. It helps customers store, protect, digitize, and manage physical and digital information, as well as operate compliant and secure data center infrastructure. The company generates revenue through long-term storage contracts, information management services, and data center and related facility services.
- Data Warehousing & Lakes
- Managed IT & Cloud Services
- Document Management & E-signature
- Revenue
- $2.1B
- Employees
- 26,000
- Founded
- 1951
- Headquarters
- Boston, United States of America
What 47 Arbolus experts think of Iron Mountain
NPS distribution is weighted heavily toward the promoter range (NPS 9–10: 40%), with passives (NPS 7–8: 38%) and a minority of detractors (NPS 0–6: 22%). Renewal intent remains overwhelmingly positive, with over 85% of spenders indicating plans to renew, especially in industries with large, complex implementations. Stickiness is high: over 90% have over one year of active use, and a significant portion are entrenched in core workflows. Negative sentiment and lapses are limited, mostly in offboarding or pilot-phase users.Overall Customer Sentiment: Positive
Who reviewed Iron Mountain
- C-Suite 74% (35)
- Director 15% (7)
- Manager 11% (5)
Employer names and spend open once the report publishes.
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Sentiment
44 Net Promoter Score, from 47 scored reviews- Promoters 24
- Passives 20
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 25 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 72%Plan to renew, by seniority
- 70% 20 answers
- 75% 4 answers
- 100% 1 answer
- 8.6/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
Top alternatives
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