JDS Uniphase Corporation
Viavi Solutions, formerly part of JDS Uniphase Corporation, provides network test, monitoring, and assurance solutions for telecommunications service providers, network equipment manufacturers, enterprises, and government customers, as well as optical security and performance products used in anti-counterfeiting and industrial applications. The company generates revenue through the sale of hardware, software, and related services and support contracts worldwide.
- Observability & Monitoring
- Cloud Infrastructure & Hosting
- Revenue
- $1.2B
- Employees
- 3,800
- Founded
- 1923
- Headquarters
- Scottsdale, United States of America
What 5 Arbolus experts think of JDS Uniphase Corporation
NPS scores range from 6 to 10, with a majority of experts rating 7 or above, indicating overall positive satisfaction. 60% of experts express clear renewal intent, while 40% are not sure due to ongoing concerns about pricing and regional support. Most customers have been in the implementation stage for over a year, with only one respondent in a pilot phase. Key themes from qualitative feedback include strong reliability, predictable lead times, high product quality, and responsive support. However, aggressive pricing, limited innovation pace, and weak APAC/Europe support are cited as recurring challenges.Overall Customer Sentiment: Positive
Who reviewed JDS Uniphase Corporation
- C-Suite 20% (1)
- Director 60% (3)
- Manager 20% (1)
Employer names and spend open in the full report, along with the other 2 customers.
Everything 5 customers told us about JDS Uniphase Corporation.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
20 Net Promoter Score, from 5 scored reviews- Promoters 2
- Passives 2
- Detractors 1
Cumulative NPS by month
+1 over 3 months- Feb 7
- Jun 8
- Aug 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 20 across 1 companies.
Praised
- Customization for Hyperscale
- Better Lead Time Transparency
- Enhanced Regional Presence
- Reliable Lead Times
Criticised
- Price-Based Switching
- Supply Chain Disruption
- Innovation Risk
- Weak Regional Support
What customers say
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 0% 1 answer
- 50% 2 answers
- 100% 1 answer
- 9.5/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
Report
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