JUSTCALL
JustCall is a UK-based IT services provider that offers managed IT support, cloud services, cybersecurity, and telecom solutions for small and mid-sized businesses. The company helps clients design, deploy, and maintain their IT infrastructure, including networks, servers, and communications systems, typically on a contract or managed-service basis. It generates revenue through recurring support contracts, project-based implementation work, and related consulting services.
- Managed IT & Cloud Services
- Cybersecurity Services
- IT Consulting & Implementation
- Revenue
- $2.5M
- Employees
- 15
- Founded
- 2006
- Headquarters
- Bristol, United Kingdom
What 6 Arbolus experts think of JUSTCALL
NPS scores among respondents are tightly clustered in the 7-10 range, indicating a generally positive sentiment. 50% of the pool report not being certain about renewal, suggesting some reservation despite satisfactory experiences. However, the user persona group reports a consistently positive renewal intention. Nearly 83% of experts have used the solution for over one year, reflecting strong product stickiness and adoption. The main theme from the data centers on high satisfaction with platform stability but mixed renewal certainty in high-spend influencer segments.Overall Customer Sentiment: Positive
Who reviewed JUSTCALL
- C-Suite 67% (4)
- Director 33% (2)
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Sentiment
33 Net Promoter Score, from 6 scored reviews- Promoters 2
- Passives 4
- Detractors 0
Cumulative NPS by month
-2 over 3 months- Jul 10
- Oct 8
- Nov 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 26 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 25% 4 answers
- 100% 2 answers
- 8.7/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
Top alternatives
Most weighed by JUSTCALL customers
More in Consulting & Professional Services and IT Infrastructure & Cloud
Other companies in both categories with a customer report.
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