Kong Inc.
Kong Inc. develops an API management and connectivity platform that helps organizations securely manage, monitor, and scale APIs, microservices, and service-to-service communication across cloud and on‑premise environments. Its products include an open-source and enterprise API gateway, service mesh, and related tools sold via subscriptions and support to enterprises, digital businesses, and developers. Kong generates revenue through software licenses, SaaS offerings, and professional services for implementation and support.
- API Management & Integration
- Cloud Infrastructure & Hosting
- MLOps & ML Platforms
- Revenue
- $90.0M
- Employees
- 550
- Founded
- 2017
- Headquarters
- San Francisco, United States of America
What 13 Arbolus experts think of Kong Inc.
NPS distribution is strong: 83% of scores are 7-9, with a mean NPS of about 8 across both Influencers and Users. Renewal intent is mixed—50% affirmative, 25% unsure, and 12.5% negative—with long-term customers displaying both commitment and caution. Stickiness is high: 58% at more than 1 year, with the remainder in early (Overall Customer Sentiment: Positive
Who reviewed Kong Inc.
- C-Suite 85% (11)
- Manager 15% (2)
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Sentiment
30 Net Promoter Score, from 13 scored reviews- Promoters 4
- Passives 9
- Detractors 0
Cumulative NPS by month
-1 over 6 months- Mar 9
- Apr 8
- May 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 30 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 57%Plan to renew, by seniority
- 50% 6 answers
- 100% 1 answer
- 8.3/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
Top alternatives
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