Lenovo
Lenovo is a global technology company that designs, manufactures, and sells PCs, laptops, tablets, smartphones, servers, storage, and related IT infrastructure, as well as smart devices and solutions for consumers, businesses, and public sector customers. It generates revenue primarily through hardware sales, complemented by software, services, and infrastructure-as-a-service offerings delivered worldwide through direct, channel, and online distribution. The company serves enterprises, small and midsize businesses, and individual consumers across more than 180 markets.
- Cloud Infrastructure & Hosting
- Enterprise ERP
- IT Consulting & Implementation
- Revenue
- $62.0B
- Employees
- 77,000
- Founded
- 1984
- Headquarters
- Hong Kong, Hong Kong
What 53 Arbolus experts think of Lenovo
NPS scores are predominantly high, with over 85% of responses rating Lenovo 8 or above, signaling strong advocacy. Renewal intent is positive, especially among high spenders and IT influencers, while pilot-stage projects and a minority in offboarding or 'not sure' stage caution for some churn considerations. Stickiness is high, with most experts reporting implementations longer than a year and a preference for standardized, scalable hardware. Key feedback themes underscore Lenovo's strengths in global standardization, reliable support, and enterprise fit, but also note increasing competition and some pricing scrutiny. Overall Customer Sentiment: Positive
Who reviewed Lenovo
- C-Suite 50% (27)
- Director 22% (12)
- Manager 28% (15)
Employer names and spend open in the full report, along with the other 50 customers.
Everything 53 customers told us about Lenovo.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
49 Net Promoter Score, from 53 scored reviews- Promoters 32
- Passives 15
- Detractors 6
Cumulative NPS by month
+0 over 6 months- Apr 9
- May 9
- Jun 9
- Jul 9
- Aug 9
- Sep 9
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 32 across 6 companies.
Praised
- AI Hardware Integration
- Enterprise Feature Expansion
- Productivity and Lifecycle Improvement
- Support and Lifecycle Services
Criticised
- Competitive OEM Threat
- Commoditization Risk
- Feature Set Competition
- Broad Portfolio Risks
What customers say
Renewal intent
Plan to renew 62%Plan to renew, by seniority
- 43% 21 answers
- 86% 7 answers
- 80% 10 answers
- 100% 1 answer
- 9/10 Average score from customers who will renew
- 7.8/10 Average score from undecided customers
- 7.2/10 Average score from customers not renewing
Top alternatives
Most weighed by Lenovo customers
Report
More in Consulting & Professional Services and IT Infrastructure & Cloud
Other companies in both categories with a customer report.
For people who use Lenovo
Do you use Lenovo at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 53 customers of Lenovo have already contributed
Takes a few minutes. Your identity stays anonymous.