Little Fish (UK), Ltd.
Littlefish (UK) Ltd. is an IT managed services provider that delivers service desk, end-user support, cloud services, cybersecurity, and infrastructure management to mid-market and enterprise organizations, primarily in the UK. The company generates revenue through recurring managed service contracts and related professional services. It serves both public and private sector clients across industries such as healthcare, government, and commercial enterprises.
- Managed IT & Cloud Services
- Cybersecurity Services
- IT Consulting & Implementation
- Revenue
- $65.0M
- Employees
- 450
- Founded
- 2003
- Headquarters
- Nottingham, United Kingdom
What 14 Arbolus experts think of Little Fish (UK), Ltd.
NPS scores are consistently positive, ranging from 7 to 10, indicating widespread satisfaction. Renewal intent is strong among established clients, with most signaling intent to renew; uncertainty is found mainly at the pilot stage or due to evolving internal requirements. Stickiness is high once the relationship exceeds one year, correlating with solid operational integration and measurable project outcomes. Key themes from expert feedback are emphasis on responsiveness, reliability, and operational fit, with continuous improvement cited as an opportunity.Overall Customer Sentiment: Positive
Who reviewed Little Fish (UK), Ltd.
- C-Suite 64% (9)
- Director 21% (3)
- Manager 14% (2)
Employer names and spend open in the full report, along with the other 11 customers.
Everything 14 customers told us about Little Fish (UK), Ltd..
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
21 Net Promoter Score, from 14 scored reviews- Promoters 6
- Passives 5
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Jan 8
- Mar 8
- Apr 8
- Jun 8
- Aug 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 36 across 2 companies.
Praised
- Expanding Scope of Managed Services
- Enhancing Cybersecurity Offerings
- Leveraging Vendor Relationships
- Service Reliability and Coverage
Criticised
- Potential for AI-driven Disruption
- Limited Advanced Automation
- Out-of-Hours Support Variability
- AI-Driven Competition
What customers say
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 33% 3 answers
- 100% 2 answers
- 100% 1 answer
- 8.3/10 Average score from customers who will renew
- 4/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
Top alternatives
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