Lumen Technologies
Lumen Technologies is a telecommunications and technology company that provides fiber-based internet, networking, edge cloud, security, and unified communications services to enterprises, government agencies, and wholesale carriers, primarily in North America and select international markets. It generates revenue through recurring subscription and usage-based fees for connectivity, infrastructure, and managed services, as well as legacy voice and broadband offerings for business and residential customers.
- Cloud Infrastructure & Hosting
- Managed IT & Cloud Services
- Network & Cloud Security
- Revenue
- $14.6B
- Employees
- 28,000
- Founded
- 1968
- Headquarters
- Monroe, United States of America
What 21 Arbolus experts think of Lumen Technologies
NPS distribution skews positive, with most scores between 7 and 9, reflecting strong satisfaction, especially among high spenders and Influencers. Renewal intent shows a split: top spenders and long-term users are likely to renew, while a minority are offboarding or not sure. Stickiness is greatest among those with over a year of usage and large deployments. Key feedback themes include reliable US coverage, operational flexibility, and service variability. Some concerns are raised about innovation, legacy systems, and inconsistent commercial terms.Overall Customer Sentiment: Positive
Who reviewed Lumen Technologies
- C-Suite 57% (12)
- Director 43% (9)
Employer names and spend open in the full report, along with the other 18 customers.
Everything 21 customers told us about Lumen Technologies.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
47 Net Promoter Score, from 21 scored reviews- Promoters 12
- Passives 7
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 47 across 3 companies.
Praised
- Network Optimization and Data Analytics
- AI and Automation Platforms
- Global Market Expansion
- Strong US Footprint and Flexibility
Criticised
- Limited Role and Replaceability
- Competitor Innovation and Price
- Coverage and Automation Pressure
- Coverage Limitations and Orchestration
What customers say
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 56% 9 answers
- 67% 6 answers
- 8.6/10 Average score from customers who will renew
- 8.5/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
Most weighed by Lumen Technologies customers
Report
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