Mapbox
Mapbox is a location data and mapping platform that provides APIs and SDKs for developers to build custom maps, navigation, and location-aware applications for web, mobile, and automotive use cases. The company monetizes through usage-based subscriptions and enterprise licensing to customers across sectors such as logistics, mobility, retail, and technology. Its offerings include map rendering, geocoding, routing, and real-time telemetry services delivered via the cloud.
- Cloud Infrastructure & Hosting
- API Management & Integration
- Revenue
- $150.0M
- Employees
- 800
- Founded
- 2010
- Headquarters
- San Francisco, United States of America
What 6 Arbolus experts think of Mapbox
NPS scores range from 2 to 10, with mid-to-high scores most prevalent. 33% of respondents show high NPS; the lowest observed is 2. Renewal intent is divided: among recorded data, 1 user will renew, 2 are uncertain. Most users are in the MoreThan1Year implementation stage, suggesting enduring usage, with one user piloting and one not sure. Key themes indicate that high spend and longer-term adoption drive higher NPS and intent to renew, but uncertainty among mid-low spenders signals areas for improvement.Overall Customer Sentiment: Neutral
Who reviewed Mapbox
- C-Suite 60% (4)
- Director 40% (2)
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Sentiment
-16 Net Promoter Score, from 6 scored reviews- Promoters 1
- Passives 3
- Detractors 2
Cumulative NPS by month
+2 over 3 months- Apr 4
- May 6
- Jul 6
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -16 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 0% 1 answer
- 0% 1 answer
- 100% 1 answer
- 10/10 Average score from customers who will renew
- 4/10 Average score from undecided customers
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