Meraki
Cisco Meraki provides cloud-managed networking and security solutions, including wireless access points, switches, security appliances, endpoint management, and smart cameras, managed through a centralized web-based dashboard. It serves businesses, schools, government agencies, and service providers that need scalable, easy-to-manage IT infrastructure across distributed locations. The company generates revenue by selling hardware devices bundled with subscription-based cloud management and software licenses.
- Cloud Infrastructure & Hosting
- Network & Cloud Security
- Managed IT & Cloud Services
- Revenue
- $1.2B
- Employees
- 2,500
- Founded
- 2006
- Headquarters
- San Francisco, United States of America
What 28 Arbolus experts think of Meraki
NPS distribution is skewed positively with 38% at 9–10, 36% at 7–8, and 26% at 6–7. Renewal intent is strong in high spend and long-tenure customers, but offboarding segments reveal churn risk, particularly in mid/low spend cohorts. Stickiness is supported by a majority of customers being in the ‘MoreThan1Year’ implementation stage and high reported satisfaction from IT leaders. Key themes include high satisfaction among largest spenders and risk of churn in early/lower engagement segments.Overall Customer Sentiment: Positive
Who reviewed Meraki
- C-Suite 58% (16)
- Director 35% (10)
- Manager 8% (2)
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Sentiment
42 Net Promoter Score, from 28 scored reviews- Promoters 13
- Passives 14
- Detractors 1
Cumulative NPS by month
-1 over 6 months- Apr 9
- May 8
- Jun 9
- Jul 9
- Aug 8
- Sep 8
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 44 across 6 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 71%Plan to renew, by seniority
- 67% 12 answers
- 86% 7 answers
- 100% 1 answer
- 0% 1 answer
- 8.9/10 Average score from customers who will renew
- 8.5/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
Most weighed by Meraki customers
More in IT Infrastructure & Cloud and Security & Compliance
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