Arbolus Intelligence

Microsoft (Azure)

azure.com · Redmond, United States of America

Microsoft Azure is Microsoft’s cloud computing platform that provides infrastructure-as-a-service, platform-as-a-service, and software-as-a-service offerings for enterprises, developers, and public sector organizations globally. It generates revenue by selling compute, storage, databases, analytics, AI, networking, security, and managed cloud services on a consumption and subscription basis. Azure is part of Microsoft’s Intelligent Cloud segment and is tightly integrated with other Microsoft products such as Windows Server, SQL Server, and Microsoft 365.

  • Cloud Infrastructure & Hosting
  • Database & Data Storage
  • MLOps & ML Platforms
Listed in
Revenue
$75.0B
Employees
60,000
Founded
2010
Headquarters
Redmond, United States of America

What 50 Arbolus experts think of Microsoft (Azure)

NPS scores are strongly positive, with over 75% of responses at NPS 9 or above. Renewal intent is high, especially among high and mid spenders, with almost all indicating continued Azure adoption for mission-critical workloads. Nearly all experts report being in the MoreThan1Year implementation stage, indicating deep entrenchment. Key expert themes cite broad service coverage, reliability, and scalability as strengths, with complexity and cost management as primary challenges.Overall Customer Sentiment: Positive

Who reviewed Microsoft (Azure)

Total customers 50 50 current · 0 former
Reviews growth +50 in six months
Seniority of respondents
  • C-Suite 70% (35)
  • Director 21% (11)
  • Manager 9% (5)
Engineering Engineer Manager NPS 9 Submitted Sep 2026
Engineering Executive C-Suite NPS 8 Will renew Submitted Sep 2026
Engineering Leader C-Suite NPS 9 Will renew Submitted Aug 2026

Employer names and spend open in the full report, along with the other 47 customers.

Everything 50 customers told us about Microsoft (Azure).

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

70 Net Promoter Score, from 50 scored reviews
  • Promoters 37
  • Passives 11
  • Detractors 2

Cumulative NPS by month

+0 over 5 months
  • Jun 9
  • Jul 9
  • Aug 9
  • Sep 9
  • Oct 9

Net Promoter Score across 4 reviews, accumulated up to each month. Category median 52 across 4 companies.

Praised

  • Comprehensive Service Coverage
  • Critical for Data, Analytics, and AI
  • Scalability and Availability
  • Better Multi-Cloud Portability

Criticised

  • Operational Complexity
  • Performance and Support Risks
  • Competitive Alternatives
  • Cost Optimization Challenges

What customers say

Comprehensive Service Coverage
“I recommend Azure for its broad range of cloud services, scalability, security, and integration with our existing Microsoft environment, which are all vital to our needs.”
Critical for Data, Analytics, and AI
“I rely on Azure to manage data workloads and AI applications, gaining faster insights, better data processing, and more efficient development.”
Scalability and Availability
“I achieved greater scalability and faster application deployment by hosting our workloads on Azure, with reduced infrastructure management overhead.”

Renewal intent

Plan to renew 93%
  • Will renew 25
  • Undecided 2
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 89% 19 answers
  • Director 100% 7 answers
  • Not specified 100% 1 answer
  • 9.1/10 Average score from customers who will renew
  • 7/10 Average score from undecided customers

Top alternatives

Most weighed by Microsoft (Azure) customers

Report

Customer Report - Oct 2026 Oct 2026 50 + 2

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