Mender.io
Mender.io provides an open source and commercial over-the-air (OTA) software update manager for embedded Linux and IoT devices, enabling organizations to remotely deploy, manage, and roll back firmware and application updates at scale. The platform targets device manufacturers and enterprises that need secure, robust, and automated update workflows for connected devices, monetizing through paid enterprise features, support, and hosted services.
- IoT & Edge Platforms
- Cloud Infrastructure & Hosting
- IT Consulting & Implementation
- Revenue
- $6.0M
- Employees
- 45
- Founded
- 2017
- Headquarters
- San Francisco, United States of America
What 5 Arbolus experts think of Mender.io
NPS scores are moderate to positive, with a range of 6 to 9. 40% of customers report renewal intent as 'Yes,' with the balance either 'Not sure' or 'No,' predominantly associated with pilot or early-stage deployments. Customers with established deployments (MoreThan1Year) show higher satisfaction (NPS 8–9) and stronger renewal intent versus pilot users. The main themes are positive experience among high spenders, but uncertainty during pilot phases tempers overall sentiment.Overall Customer Sentiment: Neutral
Who reviewed Mender.io
- C-Suite 60% (3)
- Director 40% (2)
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Sentiment
0 Net Promoter Score, from 5 scored reviews- Promoters 1
- Passives 3
- Detractors 1
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 33% 3 answers
- 50% 2 answers
- 8.5/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
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