Arbolus Intelligence

Megaport, Ltd.

megaport.com · Fortitude Valley, Australia

Megaport Ltd. provides a global Network-as-a-Service platform that enables businesses to connect their data centers, branch locations, and on-premises infrastructure to major public cloud providers and network services on demand. Customers use its software-defined networking fabric and portal/API to provision private, scalable connectivity between clouds, carriers, and IT environments, paying on a subscription and usage basis. The company primarily serves enterprises, cloud service providers, and network operators across multiple regions.

Listed in
Revenue
$130.0M
Employees
350
Founded
2013
Headquarters
Fortitude Valley, Australia

What 34 Arbolus experts think of Megaport, Ltd.

NPS scores are overwhelmingly positive, with most experts scoring 8 or higher. Renewal intent is strong among high spenders and IT leaders, while a minority of low-spending or pilot users express uncertainty. Stickiness is very high after one year of implementation. Key positive themes include rapid provisioning, global reach, flexible pricing, and multi-cloud integration. Negative themes center on regional coverage gaps and unpredictable costs at scale.Overall Customer Sentiment: Positive

Who reviewed Megaport, Ltd.

Total customers 34 32 current · 2 former
Reviews growth +14 in six months
Seniority of respondents
  • C-Suite 78% (27)
  • Director 9% (3)
  • Manager 12% (4)
Revenue Partner Director NPS 10 Submitted Apr 2026
Executive C-Suite NPS 8 Will renew Submitted Apr 2026
Executive Manager NPS 10 Submitted Sep 2026

Employer names and spend open in the full report, along with the other 31 customers.

Everything 34 customers told us about Megaport, Ltd..

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

32 Net Promoter Score, from 34 scored reviews
  • Promoters 15
  • Passives 15
  • Detractors 4

Cumulative NPS by month

+0 over 6 months
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 32 across 1 companies.

Praised

  • Integration with Automation Platforms
  • Geographic Expansion
  • Advanced Predictive Analytics
  • Rapid Provisioning and Agility

Criticised

  • Local Provider Strength in Specific Regions
  • Competing Platforms with Predictive Optimization
  • Cost-Driven Churn Risk
  • Complexity with Multi-Cloud Architecture

What customers say

Rapid Provisioning and Agility
“We can spin up private connectivity in minutes rather than weeks, which has resulted in faster application migration and much simpler operations for our cloud environments.”
Highly Reliable, Scalable Multi-Cloud Connectivity
“Megaport's ability to create direct, API-driven virtual cross-connects between our cloud and on-prem systems has reduced order fulfillment times by about 25% and eliminated inventory sync errors.”
Flexible, Pay-as-You-Go Pricing Model
“Megaport stands out for its flexible and transparent pay-as-you-use pricing, which helps us control costs across a large and dynamic operation without being tied to long-term contracts.”

Renewal intent

Plan to renew 67%
  • Will renew 12
  • Undecided 4
  • Not renewing 2

Plan to renew, by seniority

  • C-Suite 67% 15 answers
  • Director 100% 2 answers
  • Manager 0% 1 answer
  • 8.8/10 Average score from customers who will renew
  • 5.5/10 Average score from undecided customers
  • 7/10 Average score from customers not renewing

Report

Customer Report - Oct 2026 Oct 2026 34 + 5

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