Mailgun by Sinch

mailgun.com · San Antonio, United States of America

Mailgun by Sinch provides cloud-based email delivery, routing, and analytics services for developers and businesses, offering APIs and tools to send, receive, and track transactional and marketing emails at scale. The company generates revenue through usage-based and subscription pricing for its email infrastructure, validation, and related services.

  • Cloud Infrastructure & Hosting
  • API Management & Integration
Revenue
$65.0M
Employees
260
Founded
2010
Headquarters
San Antonio, United States of America

What 5 Arbolus experts think of Mailgun by Sinch

NPS scores from respondents are consistently high at 7–10, with the majority at 8 or above. Renewal intent varies: 1 Yes, 1 No, and 1 Not Sure, showing mixed forward-looking sentiment among high spenders. All reported customers are fully deployed within one year, indicating rapid implementation. Major sentiment themes are positive product experience and ease of use but offset by some renewal hesitation.Overall Customer Sentiment: Positive

Who reviewed Mailgun by Sinch

Total customers 5 5 current · 0 former
Reviews growth +4 in six months
Seniority of respondents
  • C-Suite 80% (4)
  • Director 20% (1)
Engineering Executive C-Suite NPS 9 Will renew
Partner C-Suite NPS 7
Generalist Leader Director NPS 10

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Sentiment

60 Net Promoter Score, from 5 scored reviews
  • Promoters 3
  • Passives 2
  • Detractors 0

Cumulative NPS by month

+0 over 5 months
  • Feb 9
  • Jan 8
  • Mar 8
  • Apr 8
  • May 9

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 30 across 2 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 33%
  • Will renew 1
  • Undecided 1
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 33% 3 answers
  • 9/10 Average score from customers who will renew
  • 8/10 Average score from undecided customers
  • 9/10 Average score from customers not renewing

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