Arbolus Intelligence

LiveAction Software

liveaction.com · Palo Alto, United States of America

LiveAction Software provides network performance monitoring and analytics solutions that help enterprises and service providers visualize, troubleshoot, and optimize complex hybrid and multi-cloud networks. Its platform ingests flow, packet, and device telemetry to deliver end-to-end visibility, QoS management, and root-cause analysis for critical applications and services. The company generates revenue through licensing and subscriptions to its software and related support services.

  • Observability & Monitoring
  • Network & Cloud Security
Listed in
Revenue
$35.0M
Employees
160
Founded
2007
Headquarters
Palo Alto, United States of America

What 10 Arbolus experts think of LiveAction Software

NPS scores are consistently high, with most experts assigning scores between 7 and 9. 88% of spenders plan to renew, indicating strong confidence in LiveAction’s value. The majority of customers are in the mature adoption phase, with over 90% live for more than a year. Key themes from expert feedback highlight robust network visibility, troubleshooting speed, and positive operational impact as strengths, while calls for deeper cloud-native visibility, simpler licensing, and more mature AI automation point to ongoing improvement opportunities.Overall Customer Sentiment: Positive

Who reviewed LiveAction Software

Total customers 10 10 current · 0 former
Reviews growth +10 in six months
Seniority of respondents
  • C-Suite 78% (8)
  • Director 22% (2)
Revenue Leader C-Suite NPS 9 Undecided Submitted May 2026
Engineering Engineer Not specified NPS 9 Submitted Sep 2026
Engineering Executive C-Suite NPS 9 Submitted May 2026

Employer names and spend open in the full report, along with the other 7 customers.

Everything 10 customers told us about LiveAction Software.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

30 Net Promoter Score, from 10 scored reviews
  • Promoters 4
  • Passives 5
  • Detractors 1

Praised

  • Reduces Manual Troubleshooting
  • End-to-End Analytics and SD-WAN Monitoring
  • Robust Network Visibility and Troubleshooting
  • Expand Multi-Cloud and Application Visibility

Criticised

  • AI-Driven Competitive Platforms
  • Broader Observability Platform Competition
  • Licensing Increases Prompt Churn
  • Operational Complexity in Large-Scale Deployments

What customers say

Reduces Manual Troubleshooting
“It has significantly reduced the manual effort required to diagnose network incidents and find root causes quickly.”
End-to-End Analytics and SD-WAN Monitoring
“The platform’s end-to-end visibility, traffic analytics, and SD-WAN monitoring make it ideal for large, distributed networks.”
Robust Network Visibility and Troubleshooting
“I rely on LiveAction for strong network visibility and its ability to speed up troubleshooting for complex performance issues.”

Renewal intent

Plan to renew 86%
  • Will renew 6
  • Undecided 1
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 83% 6 answers
  • Director 100% 1 answer
  • 7.5/10 Average score from customers who will renew
  • 9/10 Average score from undecided customers

Report

Customer Report - Sep 2026 Sep 2026 10 + 0

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