LogicMonitor

logicmonitor.com · Santa Barbara, United States of America

LogicMonitor provides a cloud-based infrastructure monitoring and observability platform that helps enterprises and managed service providers monitor networks, servers, cloud resources, applications, and logs from a single interface. Its software is sold on a subscription basis and is used to improve performance, availability, and incident response across hybrid IT environments.

  • Observability & Monitoring
  • Cloud Infrastructure & Hosting
  • Managed IT & Cloud Services
Revenue
$250.0M
Employees
1,200
Founded
2007
Headquarters
Santa Barbara, United States of America

What 65 Arbolus experts think of LogicMonitor

Among 64 respondents, NPS distribution is 15 promoters (23%), 29 passives (45%), and 20 detractors (31%), producing an approximate NPS of -8. Of 34 explicit renewal responses, 18 (53%) are Yes, 8 (24%) No, and 8 (24%) NotSure. Implementation data shows 36 (56%) beyond one year, 15 (23%) under one year, 6 (9%) in pilot, 4 (6%) unsure, and 3 (5%) offboarding. Experts value hybrid monitoring, automated discovery, centralized visibility, and alerting; concerns include cost, configuration effort, alert noise, agent reliability, application and cloud-native gaps, and feature charges. The combination of renewal intent and NPS indicates a durable but uneven customer experience.Overall Customer Sentiment: Neutral

Who reviewed LogicMonitor

Total customers 65 57 current · 8 former
Reviews growth +31 in six months
Seniority of respondents
  • C-Suite 75% (49)
  • Director 19% (12)
  • Manager 6% (4)
Engineering Leader C-Suite NPS 7
Engineering Leader C-Suite NPS 5
Engineering Leader C-Suite NPS 6

Employer names and spend open in the full report, along with the other 62 customers.

Everything 65 customers told us about LogicMonitor.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

-6 Net Promoter Score, from 64 scored reviews
  • Promoters 16
  • Passives 28
  • Detractors 20

Cumulative NPS by month

+0 over 6 months
  • Apr 7
  • May 7
  • Jun 7
  • Jul 7
  • Aug 7
  • Sep 7

Net Promoter Score across 9 reviews, accumulated up to each month. Category median 30 across 9 companies.

Praised

  • Develop AI-assisted operations
  • Improve agent and reporting experience
  • Extend cloud and log coverage
  • Stable deployment and integrations

Criticised

  • Risk of switching to an alternative
  • Competitive economics and observability breadth
  • Renewal-driven platform consolidation
  • Agent reliability and deployment friction

What customers say

Stable deployment and integrations
“I find the product easy to deploy, configure, and use, and I value that it connects with other software through APIs. In my experience it has been stable, which makes it easier to incorporate into an existing operational environment. The integration capability is important because monitoring needs to work alongside the tools teams already use rather than add another isolated workflow.”
Broad hybrid infrastructure monitoring
“I rely on the platform to monitor data-center, network, and cloud infrastructure together. Automated discovery and prebuilt templates helped bring a previously fragmented estate into a single monitoring view quickly, including devices that had not been monitored before. That breadth is particularly useful where an organization will continue to operate both on-premises and cloud resources. I see it as a strong fit for substantial hybrid environments, rather than a universal choice for every cloud-native application workload.”
Earlier issue detection and reduced alert noise
“I use the platform for centralized infrastructure monitoring and proactive alerts so teams can identify issues before they affect users. In one deployment, consolidating existing monitoring and using dynamic thresholds and alert correlation improved detection and reduced alert noise. That has helped the operations team act on potential problems sooner, including early signs of a storage issue, instead of learning about service interruptions from users.”

Renewal intent

Plan to renew 56%
  • Will renew 22
  • Undecided 9
  • Not renewing 8

Plan to renew, by seniority

  • C-Suite 57% 30 answers
  • Director 33% 6 answers
  • Manager 100% 2 answers
  • Not specified 100% 1 answer
  • 8.1/10 Average score from customers who will renew
  • 6.3/10 Average score from undecided customers
  • 4.8/10 Average score from customers not renewing

Top alternatives

Most weighed by LogicMonitor customers

Report

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