LogicMonitor
LogicMonitor provides a cloud-based infrastructure monitoring and observability platform that helps enterprises and managed service providers monitor networks, servers, cloud resources, applications, and logs from a single interface. Its software is sold on a subscription basis and is used to improve performance, availability, and incident response across hybrid IT environments.
- Observability & Monitoring
- Cloud Infrastructure & Hosting
- Managed IT & Cloud Services
- Revenue
- $250.0M
- Employees
- 1,200
- Founded
- 2007
- Headquarters
- Santa Barbara, United States of America
What 65 Arbolus experts think of LogicMonitor
Among 64 respondents, NPS distribution is 15 promoters (23%), 29 passives (45%), and 20 detractors (31%), producing an approximate NPS of -8. Of 34 explicit renewal responses, 18 (53%) are Yes, 8 (24%) No, and 8 (24%) NotSure. Implementation data shows 36 (56%) beyond one year, 15 (23%) under one year, 6 (9%) in pilot, 4 (6%) unsure, and 3 (5%) offboarding. Experts value hybrid monitoring, automated discovery, centralized visibility, and alerting; concerns include cost, configuration effort, alert noise, agent reliability, application and cloud-native gaps, and feature charges. The combination of renewal intent and NPS indicates a durable but uneven customer experience.Overall Customer Sentiment: Neutral
Who reviewed LogicMonitor
- C-Suite 75% (49)
- Director 19% (12)
- Manager 6% (4)
Employer names and spend open in the full report, along with the other 62 customers.
Everything 65 customers told us about LogicMonitor.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-6 Net Promoter Score, from 64 scored reviews- Promoters 16
- Passives 28
- Detractors 20
Cumulative NPS by month
+0 over 6 months- Apr 7
- May 7
- Jun 7
- Jul 7
- Aug 7
- Sep 7
Net Promoter Score across 9 reviews, accumulated up to each month. Category median 30 across 9 companies.
Praised
- Develop AI-assisted operations
- Improve agent and reporting experience
- Extend cloud and log coverage
- Stable deployment and integrations
Criticised
- Risk of switching to an alternative
- Competitive economics and observability breadth
- Renewal-driven platform consolidation
- Agent reliability and deployment friction
What customers say
Renewal intent
Plan to renew 56%Plan to renew, by seniority
- 57% 30 answers
- 33% 6 answers
- 100% 2 answers
- 100% 1 answer
- 8.1/10 Average score from customers who will renew
- 6.3/10 Average score from undecided customers
- 4.8/10 Average score from customers not renewing
Top alternatives
Most weighed by LogicMonitor customersReport
For people who use LogicMonitor
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