SolarWinds
SolarWinds is a software company that develops IT management and observability tools used by enterprises, public sector organizations, and managed service providers to monitor, manage, and secure networks, infrastructure, databases, and applications. It generates revenue primarily through licenses and subscriptions for its on-premises and cloud-based software, along with maintenance and support services. Its products are used by IT operations, DevOps, and security teams to improve performance, availability, and visibility across hybrid IT environments.
- Observability & Monitoring
- IT Consulting & Implementation
- Cybersecurity Services
- Revenue
- $730.0M
- Employees
- 3,200
- Founded
- 1999
- Headquarters
- Austin, United States of America
What 76 Arbolus experts think of SolarWinds
NPS scores trend between 6 and 10, with several experts expressing moderate to high satisfaction, particularly for reliable, established monitoring. However, experts handling large-scale or cloud-native architectures report a need to consolidate toolsets and express offboarding intent when platform limitations surface. Buyers still in the MoreThan1Year implementation stage show higher loyalty, while those in Pilot or OffBoarding stages tend to be more negative. Key feedback themes include mature monitoring, reliable alerting, but notable gaps in unified cloud-native observability. Overall Customer Sentiment: Neutral to Positive
Who reviewed SolarWinds
- C-Suite 65% (49)
- Director 24% (18)
- Manager 11% (8)
Employer names and spend open in the full report, along with the other 73 customers.
Everything 76 customers told us about SolarWinds.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
14 Net Promoter Score, from 76 scored reviews- Promoters 25
- Passives 37
- Detractors 14
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 11 reviews, accumulated up to each month. Category median 26 across 11 companies.
Praised
- Critical to Service Uptime
- Impactful Alerting and MTTR Reduction
- Mature and Reliable Monitoring
- Expand Cloud-Native Coverage
Criticised
- Consolidation Drives Switching
- Fragmented for Modern Stacks
- Limited Cloud-Native Capabilities
- AI and Automation in Competing Tools
What customers say
Renewal intent
Plan to renew 62%Plan to renew, by seniority
- 59% 34 answers
- 67% 12 answers
- 75% 4 answers
- 50% 2 answers
- 8.4/10 Average score from customers who will renew
- 6.9/10 Average score from undecided customers
- 5.3/10 Average score from customers not renewing
Top alternatives
Most weighed by SolarWinds customers
Report
More in Data & Analytics and IT Infrastructure & Cloud
Other companies in both categories with a customer report.
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