Arbolus Intelligence

Lightstorm

lightstorm.net · India

Lightstorm is a digital infrastructure company that designs, builds, and operates carrier-neutral fiber networks and cloud connectivity platforms across India and other emerging markets. It provides high-capacity fiber routes, data center interconnect, and cloud on-ramp services to telecom operators, hyperscalers, enterprises, and content providers, generating revenue through long-term capacity leases and managed connectivity services. The company focuses on low-latency, high-availability network solutions to support cloud, OTT, and data-intensive workloads.

  • Cloud Infrastructure & Hosting
Listed in
Revenue
$50.0M
Employees
350
Founded
2020
Headquarters
India

What 6 Arbolus experts think of Lightstorm

NPS is consistently high, with all observed scores between 9 and 10 except one early-stage user at 7. Long-term customers report unanimous positive renewal intent and satisfaction. The stickiness is shown by extended usage (>1 year) for most respondents. Key feedback themes are reliability, proactive support, and enterprise alignment, with the only concern being coverage or service for smaller regions and first-year support volume. Overall Customer Sentiment: Positive

Who reviewed Lightstorm

Total customers 6 5 current · 1 former
Reviews growth +3 in six months
Seniority of respondents
  • C-Suite 67% (4)
  • Director 17% (1)
  • Manager 17% (1)
Operations Leader C-Suite NPS 10 Submitted Mar 2026
Product Leader C-Suite NPS 9 Will renew Submitted Mar 2026
Not specified Manager NPS 7 Submitted Jul 2026

Employer names and spend open in the full report, along with the other 3 customers.

Everything 6 customers told us about Lightstorm.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

83 Net Promoter Score, from 6 scored reviews
  • Promoters 5
  • Passives 1
  • Detractors 0

Cumulative NPS by month

-1 over 3 months
  • Mar 10
  • Jul 9
  • Sep 9

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 83 across 1 companies.

Praised

  • AI-Enabled Network Intelligence
  • Geographic Expansion
  • Enterprise Segment Growth
  • Exceptional Network Reliability

Criticised

  • Competitive Pricing Pressure
  • Reliability and Service Gaps
  • AI-Driven Vendor Threat
  • Network Coverage Limitations

What customers say

Exceptional Network Reliability
“I recommend Lightstorm because of their 99.99% connectivity uptime, with ongoing improvements and consistency in network performance.”
Enterprise-Focused Infrastructure
“Lightstorm is designed for enterprise and data center networking, providing the stable, low latency, and high bandwidth needed for real-time applications.”
Proactive Support and Monitoring
“We see continuous improvements in network performance, proactive monitoring, and strong customer support that increases satisfaction.”

Renewal intent

Plan to renew 100%
  • Will renew 2
  • Undecided 0
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 100% 2 answers
  • 9.5/10 Average score from customers who will renew

Report

Customer Report - Sep 2026 Sep 2026 6 + 0

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For people who use Lightstorm

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