Arbolus Intelligence

Litmus

litmus.io · San Jose, United States of America

Litmus is a technology company that provides a real-time industrial data and edge computing platform that connects, normalizes, and analyzes data from manufacturing equipment and OT systems. Its software helps industrial and manufacturing enterprises monitor operations, run analytics and machine learning at the edge, and integrate shop-floor data with cloud and enterprise systems. The company generates revenue through subscriptions and licenses to its platform and related professional services for deployment and integration.

  • IoT & Edge Platforms
  • Data Integration & ETL
  • Manufacturing Execution & Quality
Listed in
Revenue
$18.0M
Employees
120
Founded
2014
Headquarters
San Jose, United States of America

What 24 Arbolus experts think of Litmus

NPS scores cluster in the 8-10 range for the majority, signaling strong promoter sentiment, while a minority fall in the 5-7 range. Renewal intent is positive among high spend and long-tenured customers, yet moderate spend and technical organizations show some churn risk. Most experts report high ongoing adoption (“MoreThan1Year”) with positive feedback on user experience and ROI, but concerns persist about depth of support and fears of replacement by AI or embedded features in larger platforms.Overall Customer Sentiment: Positive

Who reviewed Litmus

Total customers 24 23 current · 1 former
Reviews growth +21 in six months
Seniority of respondents
  • C-Suite 67% (16)
  • Director 17% (4)
  • Manager 17% (4)
Not specified C-Suite NPS 9 Will renew Submitted Mar 2026
Operations Leader C-Suite NPS 8 Not renewing Submitted Aug 2026
Strategy Leader C-Suite NPS 5 Not renewing Submitted Aug 2026

Employer names and spend open in the full report, along with the other 21 customers.

Everything 24 customers told us about Litmus.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

20 Net Promoter Score, from 24 scored reviews
  • Promoters 9
  • Passives 11
  • Detractors 4

Cumulative NPS by month

-1 over 6 months
  • Jul 9
  • Aug 8
  • Mar 8
  • Jul 8
  • Aug 8
  • Sep 8

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 25 across 2 companies.

Praised

  • ROI Once Implemented
  • Strong Operational Fit for Legacy Systems
  • Ease of Use and Low Technical Barrier
  • Expand AI Capabilities

Criticised

  • Vendor Scale and Roadmap Concerns
  • Support Response Times
  • Internal Resource Dependency
  • AI Replication Risk

What customers say

ROI Once Implemented
“We see decent ROI once we have handled the initial rollout, making the investment worthwhile for our operations.”
Strong Operational Fit for Legacy Systems
“Litmus works well for pulling machine data off older PLCs without requiring a full MES rebuild, delivering genuine daily gains for our team.”
Ease of Use and Low Technical Barrier
“It's easy to use right out of the box, allowing even non-technical users to address important use cases effectively.”

Renewal intent

Plan to renew 73%
  • Will renew 11
  • Undecided 1
  • Not renewing 3

Plan to renew, by seniority

  • C-Suite 70% 10 answers
  • Director 100% 2 answers
  • Manager 67% 3 answers
  • 8.4/10 Average score from customers who will renew
  • 6/10 Average score from undecided customers
  • 6.7/10 Average score from customers not renewing

Top alternatives

Most weighed by Litmus customers

Report

Customer Report - Sep 2026 Sep 2026 24 + 0

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