Lenovo UK & Ireland
Lenovo UK & Ireland is the regional subsidiary of Lenovo Group that sells and supports PCs, laptops, tablets, smartphones, servers, storage, and related IT solutions for consumers, small businesses, large enterprises, and public sector customers across the UK and Ireland. It generates revenue through direct online sales, channel partners, and enterprise contracts, as well as associated services such as warranties, support, and device lifecycle services. The unit operates as part of Lenovo’s global infrastructure solutions, intelligent devices, and services businesses.
- Cloud Infrastructure & Hosting
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Revenue
- $1.2B
- Employees
- 1,500
- Founded
- 2005
- Headquarters
- Londonderry County Borough, United Kingdom
What 20 Arbolus experts think of Lenovo UK & Ireland
NPS scores are generally high, with several experts rating Lenovo 8–10, though most are passive rather than active promoters. Renewal intent is positive, particularly among influencers and higher spenders, but a minority of not-sure responses signals some uncertainty. Stickiness is high, as the majority of users report being in the more than 1-year implementation stage. Key feedback themes cite reliability, integration, and repairability as strengths, with performance and innovation as improvement areas.Overall Customer Sentiment: Positive
Who reviewed Lenovo UK & Ireland
- C-Suite 53% (11)
- Director 29% (6)
- Manager 18% (4)
Employer names and spend open in the full report, along with the other 17 customers.
Everything 20 customers told us about Lenovo UK & Ireland.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
55 Net Promoter Score, from 20 scored reviews- Promoters 12
- Passives 7
- Detractors 1
Cumulative NPS by month
+0 over 6 months- Apr 9
- May 9
- Jun 9
- Jul 9
- Aug 9
- Sep 9
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 36 across 2 companies.
Praised
- Warranty and Support Differentiation
- Enhanced Performance for Creative Workflows
- AI-Driven Workflow Automation
- Reliability and Uptime
Criticised
- Competitive Price-Performance Leap
- Strategic IT Standardization Shifts
- Competitor Hardware Advantages
- Thermal Management Issues
What customers say
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 86% 7 answers
- 33% 3 answers
- 0% 1 answer
- 100% 1 answer
- 9.1/10 Average score from customers who will renew
- 8.3/10 Average score from undecided customers
Top alternatives
Most weighed by Lenovo UK & Ireland customers
Report
More in Consulting & Professional Services and IT Infrastructure & Cloud
Other companies in both categories with a customer report.
For people who use Lenovo UK & Ireland
Do you use Lenovo UK & Ireland at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 20 customers of Lenovo UK & Ireland have already contributed
Takes a few minutes. Your identity stays anonymous.