Kyndryl
Kyndryl is a global IT infrastructure services company that designs, builds, manages, and modernizes mission‑critical information systems for large enterprises and public sector organizations. It provides services across cloud infrastructure, mainframes, networks, digital workplace, security, and applications, generating revenue through long-term managed services, consulting, and implementation engagements. The company primarily serves industries such as financial services, telecommunications, manufacturing, healthcare, and government worldwide.
- Managed IT & Cloud Services
- IT Consulting & Implementation
- Cybersecurity Services
- Revenue
- $17.6B
- Employees
- 90,000
- Founded
- 2021
- Headquarters
- New York City, United States of America
What 35 Arbolus experts think of Kyndryl
NPS scores are widely distributed: 5 experts score 9-10; 8 are 7-8; 9 are 4-6; 1 is 1. Of renewal intent disclosures: 9 indicate renewal, 7 are not sure, and 4 are not renewing. 77% are implemented for more than 1 year, indicating strong stickiness, while a minor subset is in pilot or offboarding. Key themes include positive sentiment where value is proven and high spend correlates with promoter scores.Overall Customer Sentiment: Positive
Who reviewed Kyndryl
- C-Suite 77% (27)
- Director 17% (6)
- Manager 6% (2)
Employer names and spend open once the report publishes.
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Sentiment
17 Net Promoter Score, from 35 scored reviews- Promoters 14
- Passives 13
- Detractors 8
Cumulative NPS by month
+0 over 6 months- Apr 7
- May 7
- Jun 7
- Jul 7
- Aug 7
- Sep 7
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 9 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 55%Plan to renew, by seniority
- 53% 15 answers
- 50% 6 answers
- 100% 1 answer
- 8.6/10 Average score from customers who will renew
- 6.3/10 Average score from undecided customers
- 4.7/10 Average score from customers not renewing
Top alternatives
Most weighed by Kyndryl customers
More in Consulting & Professional Services and IT Infrastructure & Cloud
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For people who use Kyndryl
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