Kerv Group Limited
Kerv Group Limited is a UK-based digital transformation and managed services provider that delivers cloud, networking, contact centre, and business applications solutions to mid-market and enterprise customers across both public and private sectors. The company grows through acquisition and organic expansion, integrating specialist IT services firms to offer consulting, implementation, and ongoing managed services around Microsoft, cloud infrastructure, customer experience, and digital workplace technologies. Kerv generates revenue through project-based consulting, recurring managed service contracts, and related technology services and support fees.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Customer Support & Help Desk
- Revenue
- $150.0M
- Employees
- 700
- Founded
- 2020
- Headquarters
- Londonderry County Borough, United Kingdom
What 11 Arbolus experts think of Kerv Group Limited
NPS scores are distributed predominantly in the 7-9 range, with an average NPS of 8.4. 67% of responses indicate a 'Yes' for renewal intent, primarily among higher spend clients. Stickiness is driven by advanced implementation (over 50% have been with Kerv more than one year), while pilot phases correlate with lower spend and uncertain renewal. High NPS is aligned with both deep implementation and significant spend. Overall Customer Sentiment: Positive.
Who reviewed Kerv Group Limited
- C-Suite 73% (8)
- Director 18% (2)
- Manager 9% (1)
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Sentiment
60 Net Promoter Score, from 10 scored reviews- Promoters 6
- Passives 4
- Detractors 0
Cumulative NPS by month
+0 over 4 months- May 8
- Jun 9
- May 9
- Mar 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 42 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 73%Plan to renew, by seniority
- 75% 8 answers
- 100% 2 answers
- 0% 1 answer
- 8.3/10 Average score from customers who will renew
- 9/10 Average score from undecided customers
Top alternatives
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