Karbon
Karbon is a technology-enabled services company that provides managed IT, cloud, and cybersecurity solutions for small and mid-sized businesses, with a focus on modern workplace, infrastructure, and security operations. The company designs, implements, and manages clients’ IT environments, including networking, cloud platforms, and endpoint security, typically on a recurring managed services and project-based consulting model.
- Managed IT & Cloud Services
- Cybersecurity Services
- IT Consulting & Implementation
- Revenue
- $9.0M
- Employees
- 45
- Founded
- 2014
- Headquarters
- San Antonio, United States of America
What 13 Arbolus experts think of Karbon
NPS data ranges from 1 to 10, with the majority in the 7–9 range, suggesting generally favorable sentiment with isolated cases of low satisfaction. Renewal intent shows 58% positive (Yes), 33% Not Sure, and 17% negative (No). Implementation stages are distributed with presence across Pilot, Less Than 1 Year, and More Than 1 Year phases, indicating both new and established users. High spenders generally display positive sentiment but are sometimes uncertain about renewal, while low and mid spenders skew more positive on renewal. The main themes are stable satisfaction and moderate stickiness but a measurable undecided segment.Overall Customer Sentiment: Neutral
Who reviewed Karbon
- C-Suite 77% (10)
- Director 23% (3)
Employer names and spend open once the report publishes.
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Sentiment
23 Net Promoter Score, from 13 scored reviews- Promoters 4
- Passives 8
- Detractors 1
Cumulative NPS by month
+0 over 6 months- Aug 7
- Jan 7
- Feb 7
- Mar 7
- May 7
- Aug 7
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 23 across 5 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 43% 7 answers
- 33% 3 answers
- 8/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
Most weighed by Karbon customers
More in Consulting & Professional Services and IT Infrastructure & Cloud
Other companies in both categories with a customer report.
For people who use Karbon
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