Canopy
Banyan Hills Technologies, which offers the Canopy platform, provides an Internet of Things (IoT) device management and remote monitoring software solution that helps enterprises connect, monitor, control, and update large fleets of unattended or distributed devices such as kiosks, vending machines, and smart equipment. The company serves operators, OEMs, and service providers across industries like retail, hospitality, and industrial automation, generating revenue through software licensing, subscriptions, and related services. Canopy centralizes device data and operations to improve uptime, reduce service costs, and enable new digital services.
- IoT & Edge Platforms
- Asset Performance Management
- Managed IT & Cloud Services
- Revenue
- $18.0M
- Employees
- 120
- Founded
- 2013
- Headquarters
- Alpharetta, United States of America
What 6 Arbolus experts think of Canopy
NPS scores in the expert dataset range from 5 to 8, indicating generally positive-to-neutral sentiment. Renewal intent is affirmative for 40% of responses, with 40% expressing uncertainty and 20% indicating non-renewal. Implementation stage data shows most customers have used the product for more than one year, corresponding with higher NPS and positive renewal intent.Key sentiment themes include moderate satisfaction, a cautious approach to renewal among influencers, and stronger stickiness among long-tenured users.Overall Customer Sentiment: Neutral-Positive
Who reviewed Canopy
- C-Suite 100% (6)
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Sentiment
-16 Net Promoter Score, from 6 scored reviews- Promoters 1
- Passives 3
- Detractors 2
Cumulative NPS by month
-1 over 6 months- Aug 8
- Dec 6
- Jan 7
- Mar 6
- Apr 7
- Sep 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median -33 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 40% 5 answers
- 8/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
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