Carrier HVAC
Carrier is a global provider of heating, ventilation, air conditioning (HVAC), refrigeration, fire, security, and building automation solutions for residential, commercial, and industrial customers. The company designs and manufactures HVAC systems and related equipment, and generates revenue through product sales, aftermarket parts, and maintenance and service contracts delivered via direct channels and a network of distributors and contractors.
- Energy & Utilities Operations Software
- Asset Performance Management
- IT Consulting & Implementation
- Revenue
- $22.0B
- Employees
- 52,000
- Founded
- 1915
- Headquarters
- Palm Beach Gardens, United States of America
What 28 Arbolus experts think of Carrier HVAC
NPS distribution is centered between 7 and 10, with the majority of scores falling in the 7-9 range, indicating above-average satisfaction. Renewal intent is strongest among high spenders and influencer personas, with confirmed renewal among all respondents reporting spend. Stickiness, as reflected in implementation duration, is high—over 70% of respondents have used Carrier for more than one year. Drivers of sentiment include reliability, operational fit, and strong service levels.Overall Customer Sentiment: Positive
Who reviewed Carrier HVAC
- C-Suite 71% (20)
- Director 18% (5)
- Manager 11% (3)
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Sentiment
28 Net Promoter Score, from 28 scored reviews- Promoters 10
- Passives 16
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Mar 8
- Apr 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 28 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 89%Plan to renew, by seniority
- 100% 5 answers
- 50% 2 answers
- 100% 2 answers
- 8.5/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
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