CDW
CDW is a technology solutions provider that sells and integrates IT products and services for business, government, education, and healthcare customers. It offers hardware, software, cloud, and security solutions along with consulting, implementation, and managed services. CDW generates revenue primarily through product resale, solution design, and recurring service and support contracts.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Cybersecurity Services
- Revenue
- $23.0B
- Employees
- 15,000
- Founded
- 1984
- Headquarters
- Vernon Hills, United States of America
What 59 Arbolus experts think of CDW
NPS distribution is skewed positive, with 63% scoring 8 or above and a notable concentration of perfect 10 scores among large spenders. Renewal intent is strong: over 63% of experts with spend data express intent to renew, with most undecideds concentrated among lower/medium spend brackets. Stickiness is high, with 85% of implementations exceeding one year, and only two reported off-boardings or pilots. Main positive themes are value consistency and service reliability; weaker sentiment appears mainly among smaller accounts and those in transition.Overall Customer Sentiment: Positive
Who reviewed CDW
- C-Suite 80% (47)
- Director 19% (11)
- Manager 2% (1)
Employer names and spend open once the report publishes.
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Sentiment
29 Net Promoter Score, from 58 scored reviews- Promoters 26
- Passives 23
- Detractors 9
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 34 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 62%Plan to renew, by seniority
- 65% 34 answers
- 43% 7 answers
- 100% 1 answer
- 8.6/10 Average score from customers who will renew
- 6.6/10 Average score from undecided customers
- 4/10 Average score from customers not renewing
Top alternatives
Most weighed by CDW customers
More in Consulting & Professional Services and IT Infrastructure & Cloud
Other companies in both categories with a customer report.
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