Centroid
Centroid is an IT consulting and managed cloud services provider that designs, implements, and operates Oracle and other enterprise workloads across public, private, and hybrid cloud environments. The company serves mid-market and enterprise clients across industries with services including cloud architecture, migration, performance tuning, and ongoing managed services. It generates revenue through professional services engagements and recurring managed cloud and hosting contracts.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Revenue
- $65.0M
- Employees
- 250
- Founded
- 1997
- Headquarters
- Troy, United States of America
What 19 Arbolus experts think of Centroid
NPS scores predominantly cluster in the 8–10 range, with a large majority indicating strong satisfaction, particularly among higher-spending, mature customers. Renewal intent is notably high, with more than 60% of experts affirming continued partnership and only minimal attrition signals. Stickiness is strong, especially among those past one year of implementation, while pilot and onboarding-phase customers show slightly more hesitancy. Key themes in expert feedback are Centroid’s Oracle expertise, reliability, cost value, and support quality, with the main weaknesses being slower adaptation to cutting-edge innovation and limited multi-cloud breadth.Overall Customer Sentiment: Positive
Who reviewed Centroid
- C-Suite 63% (12)
- Director 32% (6)
- Manager 5% (1)
Employer names and spend open in the full report, along with the other 16 customers.
Everything 19 customers told us about Centroid.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
52 Net Promoter Score, from 19 scored reviews- Promoters 12
- Passives 5
- Detractors 2
Cumulative NPS by month
+1 over 6 months- Jan 8
- Feb 8
- Apr 8
- May 8
- Jul 8
- Sep 9
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 48 across 2 companies.
Praised
- Expanded Multi-Cloud Support
- Tailored SLAs and Enhanced Dashboarding
- Accelerating AI and Automation Integration
- Deep Oracle Cloud Specialization
Criticised
- Competitive Displacement by Innovation Leaders
- Vendor Lock-In and Multi-Cloud Strategy
- Cost Model and Transparency Risks
- Support Responsiveness and Resource Availability
What customers say
Renewal intent
Plan to renew 61%Plan to renew, by seniority
- 55% 11 answers
- 83% 6 answers
- 0% 1 answer
- 9.1/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
Most weighed by Centroid customers
Report
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