ChargePoint
ChargePoint operates one of the world’s largest networks of electric vehicle (EV) charging stations and provides hardware, software, and services that enable businesses, fleets, and property owners to deploy, manage, and monetize EV charging infrastructure.
- IoT & Edge Platforms
- Cloud Infrastructure & Hosting
- Revenue
- $580.0M
- Employees
- 1,500
- Founded
- 2007
- Headquarters
- Campbell, United States of America
What 26 Arbolus experts think of ChargePoint
NPS scores range from 0 to 10, with median values between 7 and 9, especially among larger spenders and established customers. Strong renewal intent is observed in more than 50% of responses with spend above $20K, particularly in Influencer roles. Stickiness is indicated by over 40% of experts in the 'MoreThan1Year' implementation stage. Lower NPS and ambivalent renewal responses correspond to pilot-stage and low-spend Users. Overall Customer Sentiment: Positive
Who reviewed ChargePoint
- C-Suite 80% (21)
- Director 12% (3)
- Manager 8% (2)
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Sentiment
3 Net Promoter Score, from 26 scored reviews- Promoters 8
- Passives 11
- Detractors 7
Cumulative NPS by month
-1 over 6 months- Jan 8
- Feb 8
- Mar 8
- Jun 8
- Jul 7
- Oct 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 12 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 55%Plan to renew, by seniority
- 47% 17 answers
- 67% 3 answers
- 100% 2 answers
- 8.4/10 Average score from customers who will renew
- 6.9/10 Average score from undecided customers
- 5.5/10 Average score from customers not renewing
Top alternatives
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