Cherwell Software
Cherwell Software was a provider of IT service management (ITSM) and enterprise service management software that enabled organizations to design, automate, and manage IT and business workflows through a low-code platform. Its products were used by mid-market and enterprise customers to manage incidents, requests, assets, and other service processes across IT and non-IT departments. The company was acquired by Ivanti in 2021 and its offerings have been integrated into Ivanti’s portfolio.
- IT Consulting & Implementation
- Business Process Management
- Workflow Automation
- Revenue
- $90.0M
- Employees
- 450
- Founded
- 2004
- Headquarters
- Colorado Springs, United States of America
What 6 Arbolus experts think of Cherwell Software
NPS scores in the data sample range from 5 to 8, indicating a generally neutral to moderately positive sentiment, with no extreme outliers. 40% of experts report NPS of 7 or higher, suggesting partial promoters, while the remainder cluster at 5–6. Renewal intent is mixed: 20% positive (Yes), 40% are unsure, and 40% unstated. Implementation stage is uniform: all respondents have used Cherwell for more than one year, suggesting strong stickiness but some indecision regarding ongoing renewal. Themes indicate consistent product deployment yet a potential need for deeper customer engagement to convert neutral sentiment.Overall Customer Sentiment: Neutral
Who reviewed Cherwell Software
- C-Suite 100% (6)
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Sentiment
-66 Net Promoter Score, from 6 scored reviews- Promoters 0
- Passives 2
- Detractors 4
Cumulative NPS by month
+0 over 5 months- Jan 6
- Mar 5
- Jun 6
- Sep 6
- Oct 6
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 22 across 6 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 33% 3 answers
- 5/10 Average score from customers who will renew
- 5.5/10 Average score from undecided customers
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