Cisco Meraki
Cisco Meraki is a cloud-managed IT company that provides networking, security, wireless, SD-WAN, and device management solutions delivered through a centralized web-based dashboard. It serves businesses, schools, government agencies, and service providers, generating revenue through the sale of hardware appliances, software licenses, and subscription services. Meraki’s platform enables customers to deploy, monitor, and manage distributed networks and endpoints at scale with minimal on-site infrastructure.
- Cloud Infrastructure & Hosting
- Network & Cloud Security
- Managed IT & Cloud Services
- Revenue
- $1.5B
- Employees
- 2,500
- Founded
- 2006
- Headquarters
- San Francisco, United States of America
What 14 Arbolus experts think of Cisco Meraki
NPS scores range widely from 5 to 10, with the majority clustered at 8-10. Most users are in long-term adoption, reflecting high stickiness and satisfaction with Meraki’s operational simplicity and management features. However, a minority expresses frustration around licensing costs and limitations in advanced networking flexibility, which aligns with renewal intent risk among some influencers. Positive themes focus on ease of deployment, unified dashboards, and multi-site management, while concerns are dominated by long-term cost structure and restrictive licensing.Overall Customer Sentiment: Positive
Who reviewed Cisco Meraki
- C-Suite 11% (2)
- Director 33% (5)
- Manager 56% (8)
Employer names and spend open in the full report, along with the other 11 customers.
Everything 14 customers told us about Cisco Meraki.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
21 Net Promoter Score, from 14 scored reviews- Promoters 6
- Passives 5
- Detractors 3
Cumulative NPS by month
+1 over 5 months- May 7
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 43 across 4 companies.
Praised
- Third-Party Ecosystem Integration
- Expanding AI-driven Capabilities
- Advanced Security and Data Center Features
- Unified Management Across Technologies
Criticised
- High Licensing Costs and License Lock-in
- Restricted Advanced Configuration and Flexibility
- Third-Party Interoperability and Customization Gaps
- License-free and Lower-Cost Alternatives
What customers say
Renewal intent
Plan to renew 63%Plan to renew, by seniority
- 67% 3 answers
- 0% 2 answers
- 100% 3 answers
- 7.8/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
Most weighed by Cisco Meraki customers
Report
More in IT Infrastructure & Cloud and Security & Compliance
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For people who use Cisco Meraki
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