Ciena
Ciena is a global networking systems, services, and software company that provides optical and packet networking equipment, automation software, and related services to telecommunications carriers, cloud providers, governments, and large enterprises. Its solutions are used to build and manage high-capacity, resilient networks that support broadband, 5G, data center interconnect, and enterprise connectivity. Ciena generates revenue primarily through the sale of hardware platforms, software, and professional and managed services.
- Cloud Infrastructure & Hosting
- Network & Cloud Security
- Revenue
- $4.5B
- Employees
- 8,700
- Founded
- 1992
- Headquarters
- Hanover, United States of America
What 7 Arbolus experts think of Ciena
NPS scores are concentrated in the 8–10 range, indicating a high level of satisfaction. 100% of respondents expressed intent to renew, and all customers report being at the MoreThan1Year or advanced implementation stages, signaling strong adoption and platform stickiness. These patterns underscore consistently favorable perceptions with minimal concerns expressed in the quantitative data.Overall Customer Sentiment: Positive
Who reviewed Ciena
- C-Suite 60% (4)
- Director 40% (3)
Employer names and spend open once the report publishes.
Tell us when the Ciena report publishes.
We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.
Sentiment
28 Net Promoter Score, from 7 scored reviews- Promoters 4
- Passives 1
- Detractors 2
Cumulative NPS by month
-2 over 5 months- Oct 9
- Dec 10
- Jan 9
- Mar 9
- Jul 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 28 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 3 answers
- 100% 1 answer
- 100% 1 answer
- 9/10 Average score from customers who will renew
More in Consulting & Professional Services and IT Infrastructure & Cloud
Other companies in both categories with a customer report.
For people who use Ciena
Do you use Ciena at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 7 customers of Ciena have already contributed
Takes a few minutes. Your identity stays anonymous.