Convoso
Convoso provides cloud-based contact center software that helps outbound and blended call centers increase agent productivity, manage leads, and maintain compliance with dialing regulations. Its platform includes predictive dialing, omnichannel communications, reporting, and workflow automation for industries such as lead generation, financial services, and home services. The company generates revenue through subscription licensing and related services for its SaaS platform.
- Contact Center Software
- Workflow Automation
- Business Intelligence & Dashboards
- Revenue
- $30.0M
- Employees
- 200
- Founded
- 2006
- Headquarters
- Burbank, United States of America
What 11 Arbolus experts think of Convoso
NPS scores are consistently high, with most responses in the 7–9 range. 73% reported strong renewal intent, while 27% are unsure about renewing. Stickiness is notable: 45% of users have been live for more than a year, while the remaining are in early stages or pilots. Key quantitative themes include sustained high NPS even among new customers, and stronger positive sentiment from higher spenders and those in advanced implementation stages.Overall Customer Sentiment: Positive
Who reviewed Convoso
- C-Suite 64% (7)
- Director 27% (3)
- Manager 9% (1)
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Sentiment
18 Net Promoter Score, from 11 scored reviews- Promoters 3
- Passives 7
- Detractors 1
Cumulative NPS by month
+0 over 4 months- Sep 8
- Oct 8
- Apr 8
- Aug 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 16 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 70%Plan to renew, by seniority
- 71% 7 answers
- 100% 2 answers
- 0% 1 answer
- 8/10 Average score from customers who will renew
- 8.3/10 Average score from undecided customers
Top alternatives
Most weighed by Convoso customers
More in Workplace & Productivity and Customer Support
Other companies in both categories with a customer report.
For people who use Convoso
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