Aircall
Aircall provides a cloud-based business phone and contact center platform that integrates with CRM, help desk, and collaboration tools to support sales and customer support teams. Its software enables companies to manage inbound and outbound calls, call routing, analytics, and team collaboration through VoIP applications and APIs. Aircall generates revenue through subscription plans for its telephony and contact center services used by SMB and mid-market customers worldwide.
- Contact Center Software
- Communications & Meetings
- Sales Intelligence & Prospecting
- Revenue
- $120.0M
- Employees
- 800
- Founded
- 2014
- Headquarters
- Paris, France
What 34 Arbolus experts think of Aircall
NPS scores are primarily clustered in the 7-10 range, with only two responses below 6, indicating broadly positive sentiment. 70% of respondents are likely or very likely to renew; intent is particularly strong among those with higher spend and longer tenures. 80% report implementation stages at more than one year, signaling strong ongoing adoption and stickiness. Key themes include product reliability, sustained satisfaction, and spend-driven loyalty. Overall Customer Sentiment: Positive
Who reviewed Aircall
- C-Suite 75% (26)
- Director 19% (6)
- Manager 6% (2)
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Sentiment
14 Net Promoter Score, from 34 scored reviews- Promoters 10
- Passives 19
- Detractors 5
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 8 reviews, accumulated up to each month. Category median 22 across 8 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 57%Plan to renew, by seniority
- 69% 16 answers
- 40% 5 answers
- 0% 1 answer
- 0% 1 answer
- 8.4/10 Average score from customers who will renew
- 7.2/10 Average score from undecided customers
- 4.5/10 Average score from customers not renewing
Top alternatives
Most weighed by Aircall customers
More in Workplace & Productivity and Customer Support
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