Alcatel-Lucent Enterprise
Alcatel-Lucent Enterprise is a global provider of networking, communications, and cloud solutions for enterprises, offering LAN/WLAN, SD‑WAN, unified communications, and collaboration platforms for sectors such as government, education, healthcare, transportation, and hospitality. The company generates revenue by selling hardware, software, and subscription-based cloud services, along with maintenance and professional services, through direct and channel partner sales. It operates independently under the ALE brand, leveraging Alcatel-Lucent technology heritage for mid-sized and large organizations worldwide.
- Cloud Infrastructure & Hosting
- Communications & Meetings
- IT Consulting & Implementation
- Revenue
- $800.0M
- Employees
- 3,400
- Founded
- 2014
- Headquarters
- Colombes, France
What 10 Arbolus experts think of Alcatel-Lucent Enterprise
NPS distribution is centered around 7 to 10, with most responses (over 80%) in the positive promoter range. Renewal intent is strong: among respondents with renewal data, 67% indicate yes, while 22% are unsure and 11% do not state. Stickiness is reflected in multiple customers having implementations for more than a year (56% long-term), and only 22% in pilot stages. Overall customer sentiment is reinforced by high NPS, positive renewal intent, and significant presence of long-term users.Positive.
Who reviewed Alcatel-Lucent Enterprise
- C-Suite 78% (8)
- Director 22% (2)
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Sentiment
30 Net Promoter Score, from 10 scored reviews- Promoters 4
- Passives 5
- Detractors 1
Cumulative NPS by month
-1 over 3 months- Oct 9
- Dec 9
- Apr 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 30 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 75% 4 answers
- 0% 1 answer
- 100% 1 answer
- 8.8/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
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