Articulate
Articulate develops cloud-based software for creating, managing, and delivering online training and e-learning content, serving corporate learning and development teams, instructional designers, and training providers. Its flagship products, including Articulate 360 and Rise, are sold on a subscription basis and used to build interactive courses, assessments, and learning experiences that can be deployed via learning management systems or the web.
- Learning Management
- No-Code & Low-Code Platforms
- Revenue
- $200.0M
- Employees
- 600
- Founded
- 2002
- Headquarters
- New York City, United States of America
What 23 Arbolus experts think of Articulate
NPS scores are strongly positive, with the majority falling between 8 and 10, and the remainder at 7. Renewal intent is notably high among Influencers, with one User indicating 'No' for renewal and a small subset expressing uncertainty. Stickiness is strong; all respondents have used Articulate for more than one year. Key expert themes highlight user-friendliness, the comprehensiveness of content libraries, and the ease of rapid course creation. Some minor concerns exist around AI’s role, but overall sentiment remains robust.Overall Customer Sentiment: Positive
Who reviewed Articulate
- C-Suite 48% (11)
- Director 30% (7)
- Manager 22% (5)
Employer names and spend open in the full report, along with the other 20 customers.
Everything 23 customers told us about Articulate.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
68 Net Promoter Score, from 22 scored reviews- Promoters 16
- Passives 5
- Detractors 1
Cumulative NPS by month
-1 over 6 months- Mar 10
- May 9
- Jun 9
- Jul 9
- Sep 9
- Oct 9
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 60 across 2 companies.
Praised
- Customization for Advanced Users
- Deeper LMS Integration
- AI-Driven Content Enhancements
- User-Friendly Interface
Criticised
- Competition in AI-Driven Tools
- Dependence on Designer Expertise
- Template and Feature Commoditization
- Learning Curve for Advanced Features
What customers say
Renewal intent
Plan to renew 64%Plan to renew, by seniority
- 40% 5 answers
- 86% 7 answers
- 50% 2 answers
- 9.2/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 7.5/10 Average score from customers not renewing
Top alternatives
Most weighed by Articulate customers
Report
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