Arbolus Intelligence

Alt Legal

altlegal.com · New York City, United States of America

Alt Legal is a legal technology company that provides cloud-based trademark docketing and intellectual property management software for law firms, in-house legal teams, and IP professionals. Its platform automates USPTO and international trademark updates, deadlines, and filings, and offers tools for managing IP portfolios and client communications. The company generates revenue through subscriptions to its SaaS platform and related services.

  • Legal Practice Management
  • Document Management & E-signature
  • Workflow Automation
Listed in
Revenue
$9.0M
Employees
70
Founded
2013
Headquarters
New York City, United States of America

What 5 Arbolus experts think of Alt Legal

NPS ratings are distributed as follows: 40% Promoters (NPS 8), 40% Passives (NPS 5–7), and 20% Detractors (NPS 3). Renewal intent is 40% Yes, 60% Not Sure, with all high spenders intending to renew. Stickiness is skewed toward 'MoreThan1Year' implementation (60%), showing potential long-term value among committed customers. Key themes include higher satisfaction and stickiness among high spenders, contrasted with lower NPS and renewal uncertainty in the lower spend bracket.Overall Customer Sentiment: Neutral

Who reviewed Alt Legal

Total customers 5 2 current · 3 former
Reviews growth +5 in six months
Seniority of respondents
  • C-Suite 100% (5)
Not specified C-Suite NPS 8 Will renew Submitted Feb 2025
Not specified C-Suite NPS 5 Undecided Submitted Feb 2025
Legal Executive C-Suite NPS 3 Undecided Submitted Feb 2025

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Sentiment

-40 Net Promoter Score, from 5 scored reviews
  • Promoters 0
  • Passives 3
  • Detractors 2

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 40%
  • Will renew 2
  • Undecided 3
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 40% 5 answers
  • 7.5/10 Average score from customers who will renew
  • 5.3/10 Average score from undecided customers

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