Arbolus Intelligence

Airtable

airtable.com · San Francisco, United States of America

Airtable is a cloud-based software company that provides a flexible relational database and collaboration platform that combines spreadsheet-like interfaces with database functionality. It serves businesses and teams across functions such as marketing, product, operations, and project management, offering templates, integrations, and automation to manage workflows and data. The company generates revenue through tiered SaaS subscriptions for individuals, teams, and enterprises.

  • Project & Work Management
  • Workflow Automation
  • No-Code & Low-Code Platforms
Listed in
Revenue
$350.0M
Employees
1,300
Founded
2013
Headquarters
San Francisco, United States of America

What 318 Arbolus experts think of Airtable

NPS scores for Airtable range from 6 to 10, with the majority of experts rating it an 8 or above. Renewal intent is broadly positive, especially among high spenders and experienced users, though cost and manual configuration are cited as watchouts. Implementation stages are distributed mainly between LessThan1Year and MoreThan1Year, with a small cohort in Pilot or Offboarding. Key expert feedback highlights strengths in user experience, flexibility, and workflow management, while also calling for improved automation and AI capabilities. Overall Customer Sentiment: Positive

Who reviewed Airtable

Total customers 318 283 current · 35 former
Reviews growth +224 in six months
Seniority of respondents
  • C-Suite 63% (200)
  • Director 23% (73)
  • Manager 14% (45)
Executive Not specified NPS 7 Submitted May 2026
Not specified C-Suite NPS 9 Will renew Submitted May 2026
Generalist Manager C-Suite NPS 9 Submitted May 2026

Employer names and spend open in the full report, along with the other 315 customers.

Everything 318 customers told us about Airtable.

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Sentiment

28 Net Promoter Score, from 313 scored reviews
  • Promoters 135
  • Passives 133
  • Detractors 45

Cumulative NPS by month

+0 over 6 months
  • Apr 8
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8

Net Promoter Score across 9 reviews, accumulated up to each month. Category median 30 across 9 companies.

Praised

  • Flexibility and Ease of Use
  • Centralized Workflow Management
  • Custom Automation Possibilities
  • AI-Driven Automation

Criticised

  • Scaling Complexity
  • Cost Sensitivity and Feature Gaps
  • Manual Configuration Overhead
  • AI-Native Platform Entry

What customers say

Flexibility and Ease of Use
“I found Airtable very flexible and easy to use, especially for managing workflows across different teams without much technical overhead.”
Centralized Workflow Management
“It is great for keeping the team aligned and maintaining all operational trackers and candidate data in one place, replacing scattered spreadsheets.”
Custom Automation Possibilities
“The tool lets me define custom workflows and build automations that make our processes more efficient compared to manual data entry.”

Renewal intent

Plan to renew 65%
  • Will renew 92
  • Undecided 33
  • Not renewing 16

Plan to renew, by seniority

  • C-Suite 63% 86 answers
  • Director 77% 30 answers
  • Manager 65% 17 answers
  • Not specified 50% 8 answers
  • 8.7/10 Average score from customers who will renew
  • 7.8/10 Average score from undecided customers
  • 6.6/10 Average score from customers not renewing

Top alternatives

Most weighed by Airtable customers

Report

Customer Report - Oct 2026 Oct 2026 318 + 7

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