DriveCentric
DriveCentric provides cloud-based customer relationship management and communication software for automotive dealerships, helping sales teams manage leads, engage shoppers via text, email, and video, and track performance across the sales process. Its platform is sold on a subscription basis to franchised and independent car dealers, integrating with dealer management systems and digital retailing tools. The company generates revenue through recurring SaaS licenses and related services.
- Sales CRM
- Customer Support & Help Desk
- Sales Engagement & Outreach
- Revenue
- $12.0M
- Employees
- 80
- Founded
- 2010
- Headquarters
- Chesterfield, United States of America
What 13 Arbolus experts think of DriveCentric
Customers give consistently high NPS scores, with 80% rating 9 or above and just one outlier reporting a 6. The vast majority indicate a strong intent to renew, strongly correlating with the implementation of more than one year and robust adoption. Common themes in expert feedback are rapid response capabilities, an easy-to-use mobile app, and critical sales workflow support. The only moderate concern involves price increases in future contracts and uncertainty around AI's evolving role in workflow efficiency.Overall Customer Sentiment: Positive
Who reviewed DriveCentric
- C-Suite 67% (9)
- Director 17% (2)
- Manager 17% (2)
Employer names and spend open in the full report, along with the other 10 customers.
Everything 13 customers told us about DriveCentric.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
69 Net Promoter Score, from 13 scored reviews- Promoters 10
- Passives 2
- Detractors 1
Cumulative NPS by month
+0 over 6 months- Dec 9
- Apr 10
- May 9
- Jun 9
- Aug 9
- Sep 9
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 4 across 5 companies.
Praised
- Mobile App Drives Efficiency
- Workflow Integration Across Departments
- Usability for Diverse Teams
- AI-Driven Customer Follow-Up
Criticised
- Price Comparison Complexity
- Switching Costs Due to Training Demands
- Customer Frustration with AI Contact
- Limited AI Vision Clarity
What customers say
Renewal intent
Plan to renew 70%Plan to renew, by seniority
- 57% 7 answers
- 100% 2 answers
- 100% 1 answer
- 9.4/10 Average score from customers who will renew
- 8.3/10 Average score from undecided customers
Top alternatives
Most weighed by DriveCentric customers
Report
More in Workplace & Productivity and Customer Support
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