DealerSocket
DealerSocket provides customer relationship management (CRM), inventory management, desking, websites, and data analytics software for automotive dealerships, helping franchise and independent dealers manage sales, marketing, and operations. The company generates revenue through subscriptions and related services for its SaaS platform. It primarily serves auto retailers and dealer groups in North America.
- Sales CRM
- Marketing Automation
- Business Intelligence & Dashboards
- Revenue
- $250.0M
- Employees
- 1,000
- Founded
- 2001
- Headquarters
- Dallas, United States of America
What 23 Arbolus experts think of DealerSocket
NPS scores range broadly from 1 to 10, with 40% of respondents in the Promoter range (9–10), 25% in Passive (7–8), and 35% in Detractor (1–6). Renewal intent is polarized: 42% Yes, 36% Not Sure, and 22% No, correlated with spend and implementation stage. Stickiness is moderate; while 58% have adopted for more than 1 year, a notable 15% are offboarding or piloting, indicating active churn and testing. The data underscores a split customer experience, with higher spenders showing both advocacy and elevated churn risk.Overall Customer Sentiment: Neutral
Who reviewed DealerSocket
- C-Suite 68% (16)
- Director 21% (5)
- Manager 11% (3)
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Sentiment
4 Net Promoter Score, from 23 scored reviews- Promoters 7
- Passives 10
- Detractors 6
Cumulative NPS by month
-1 over 6 months- Apr 8
- May 8
- Jun 7
- Jul 7
- Sep 7
- Oct 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 2 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 58% 12 answers
- 33% 3 answers
- 0% 1 answer
- 9/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 4/10 Average score from customers not renewing
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