Arbolus Intelligence

DEBTBOOK

debtbook.com · Charlotte Harbor, United States of America

DebtBook provides cloud-based debt and lease management software for governments, higher education institutions, and other public sector entities, helping finance teams centralize obligations, automate reporting, and comply with accounting standards such as GASB. The platform replaces spreadsheets with a single system of record for debt, leases, and subscriptions, and generates audit-ready reports and disclosures. DebtBook sells its software on a subscription basis to public sector finance and treasury departments.

  • Accounting & Bookkeeping Software
  • Financial Planning & Analysis
Listed in
Revenue
$12.0M
Employees
90
Founded
2019
Headquarters
Charlotte Harbor, United States of America

What 21 Arbolus experts think of DEBTBOOK

NPS scores cluster around 7–10 (majority positive), with a few detractors at 3–6. Renewal intent is strong among high spenders and established users, while a minority of lower spenders express uncertainty or intention to churn. Most users have been with DebtBook for over 1 year, signifying strong stickiness, though pilot-phase and offboarding cases show variable sentiment. Main themes from expert feedback include high marks for customer support, reliable compliance, and automation, but criticism for reliance on manual data entry and need for deeper integrations.Overall Customer Sentiment: Positive

Who reviewed DEBTBOOK

Total customers 21 19 current · 2 former
Reviews growth +11 in six months
Seniority of respondents
  • C-Suite 80% (17)
  • Director 20% (4)
Other Generalist C-Suite NPS 9 Submitted Jun 2026
Operations Leader C-Suite NPS 10 Submitted Jul 2026
Finance Executive Director NPS 10 Submitted Apr 2026

Employer names and spend open in the full report, along with the other 18 customers.

Everything 21 customers told us about DEBTBOOK.

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Sentiment

38 Net Promoter Score, from 21 scored reviews
  • Promoters 12
  • Passives 5
  • Detractors 4

Cumulative NPS by month

+1 over 6 months
  • Mar 7
  • Apr 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Oct 8

Net Promoter Score across 6 reviews, accumulated up to each month. Category median 32 across 6 companies.

Praised

  • Greater ERP and Bank Data Integration
  • Automate Document Parsing for Onboarding
  • Expand AI-Driven Automation
  • Audit-Ready Automated Reporting

Criticised

  • Limited Breadth Beyond Core Features
  • Manual Data Entry Bottleneck
  • Integration Limitations with ERP
  • Enterprise Treasury Competition

What customers say

Audit-Ready Automated Reporting
“The platform’s single-click generation of disclosure tables saves hours during year-end audits.”
Streamlined Compliance and Error Reduction
“Using DebtBook has enabled streamlined compliance and reduced errors compared to managing schedules in spreadsheets by hand.”
Exceptional Customer Support
“I have never received anything but prompt and effective service from DebtBook’s support team, whether it’s my account manager or implementer.”

Renewal intent

Plan to renew 50%
  • Will renew 4
  • Undecided 3
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 40% 5 answers
  • Director 67% 3 answers
  • 8.5/10 Average score from customers who will renew
  • 7.3/10 Average score from undecided customers
  • 3/10 Average score from customers not renewing

Top alternatives

Most weighed by DEBTBOOK customers

Report

Customer Report - Oct 2026 Oct 2026 21 + 1

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