defi SOLUTIONS
defi SOLUTIONS provides configurable loan origination, servicing, and analytics software for auto finance companies, banks, credit unions, and other lenders, helping them automate credit decisioning, contract management, and portfolio performance tracking. The company offers its products as cloud-based platforms and managed services, generating revenue through software subscriptions, implementation, and ongoing support fees. Its solutions are used by both captive and independent finance organizations to streamline lending operations and improve risk management.
- Lending & Credit Software
- IT Consulting & Implementation
- Revenue
- $120.0M
- Employees
- 550
- Founded
- 2012
- Headquarters
- Irvington, United States of America
What 10 Arbolus experts think of defi SOLUTIONS
NPS scores are distributed as follows: 10, 9, 9, 8, 8, 7, 6, 5, 4, reflecting a mean score in the upper-moderate positive range. Users with more than one year of implementation provide consistently high (9-10) NPS, while Influencers and newer users show varied satisfaction. 40% of reporting Influencers in high-spend segments report 'Not Sure' renewal intent and only one user indicated a definitive 'No.' Implementation stages lean toward established deployments, but there is notable offboarding and pilot activity. Overall, the main theme is moderate-positive sentiment with renewal prediction risk highest among Influencers and high spenders.Overall Customer Sentiment: Positive
Who reviewed defi SOLUTIONS
- C-Suite 80% (8)
- Manager 20% (2)
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Sentiment
10 Net Promoter Score, from 10 scored reviews- Promoters 4
- Passives 3
- Detractors 3
Cumulative NPS by month
-1 over 3 months- Apr 9
- May 7
- Jul 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 8 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 3 answers
- 0% 1 answer
- 8/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
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