Dedalus
Dedalus is a global health IT company that develops software for hospitals, laboratories, primary care providers, and regional/national health systems, with a focus on electronic health records, clinical workflows, diagnostics, and population health management. It generates revenue by licensing its software platforms, providing implementation and integration services, and offering ongoing support and managed services to healthcare organizations and public health authorities.
- Electronic Health Records
- Revenue Cycle Management
- Patient Engagement & Telehealth
- Revenue
- $1.1B
- Employees
- 7,200
- Founded
- 1990
- Headquarters
- Sesto Fiorentino, Italy
What 39 Arbolus experts think of Dedalus
NPS scores range widely from 3 to 10, with clustered high scores (>8) linked to full adoption and strong clinical/administrative integration, and low scores reflecting frustrations with support or rigid workflows. 45% of experts indicate definite renewal intent, especially among high spenders (> €1M), while 30% are unsure and 25% indicate non-renewal, primarily citing support challenges. Stickiness is high among organizations at advanced implementation stages (>1 year), with pilots and offboarding associated with wavering confidence. Expert themes highlight Dedalus’ ability to standardize and optimize large hospital workflows but voice recurring concerns around support responsiveness, system rigidity, and the pace of regulatory updates.Overall Customer Sentiment: Neutral
Who reviewed Dedalus
- C-Suite 74% (29)
- Director 21% (8)
- Manager 5% (2)
Employer names and spend open in the full report, along with the other 36 customers.
Everything 39 customers told us about Dedalus.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
10 Net Promoter Score, from 39 scored reviews- Promoters 15
- Passives 13
- Detractors 11
Cumulative NPS by month
+1 over 6 months- Jan 6
- Mar 6
- May 6
- Jun 7
- Jul 7
- Sep 7
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 11 across 6 companies.
Praised
- Broader Interoperability with Care Continuity
- Advanced Analytics and Decision Support
- AI-Driven Cost Optimization
- Enables Efficiency and Cost Control
Criticised
- Competitive Risk from Flexible Solutions
- Churn Due to Support Issues
- Risk of Non-Compliance Due to Slow Updates
- Cost and Complexity for Customization
What customers say
Renewal intent
Plan to renew 43%Plan to renew, by seniority
- 31% 16 answers
- 75% 4 answers
- 100% 1 answer
- 7.8/10 Average score from customers who will renew
- 5.7/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
Top alternatives
Most weighed by Dedalus customers
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